Patient Care Coordinator

Hormones by Design - Patient Care Coordinator (Front Office)

PLEASE NOTE EARLY MORNING OFFICE HOURS ARE A MUST (ARRIVE 10-15 MINUTES BEFORE CLINIC OPENS):

Monday 8:00 AM – 4:00 PM, Tuesday-Thursday 7:30 AM – 4:30 PM, Friday 8:00 AM – 12:00 PM.

Please map this location BEFORE APPLYING. We are located in FAR NORTH San Antonio at the intersection of Evans and Hwy 281.

Hormones by Design Bio: Hormones by Design offers unique customized hormone replacement therapy via injections as part of the Forum Healthcare network. We also offer gynecology at the San Antonio location. We are a fast-paced cash/self-pay practice that retains their employees like family. If you want to be a part of a team that puts patient care first with genuine care and a friendly attitude, please apply below.

Job Summary: Patient Care Coordinator needed for our San Antonio location. Provides exceptional customer service and promotes a professional image and attitude. Needs to be friendly, outgoing, and a multi-tasker (We want you to have fun). We are a very busy office seeing over 150 patients per day.

Main Job Tasks and Responsibilities: Patient Care Coordinator

• Greets, comforts, and accommodates patients. You are the face and voice of the clinic.
• Explains clinic policy to patients
• Schedules Appointments via phone or follow-ups in person.
• Keeps patient appointments on schedule by notifying provider/staff of patient's arrival
• Reviews schedule daily and prepares next day's schedule (with patient results as appropriate).
• Answers patient's questions via phone or in person. Consults with provider on questions as needed.
• Handles high volume of patient and business calls.
• Takes messages for co-workers and providers and provides accurate information.
• Maintains the reception area and lobby.
• Monitors online fax system and office email. Returns faxes and emails as appropriate.
• Ensures patients receive new patient paperwork before their scheduled appointment.
• Scans all documents (including lab or imaging results) and places them in patient charts as needed.
• Ensures availability of treatment information and lab results by filing and retrieving patient records.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Collects account balances and product balances as needed.
• Protects patient's rights by maintaining confidentiality of personal and financial information per state HIPAA guidelines.
• Maintains operations by following policies and procedures; reporting needed changes.
• Mails patient results and supplements at patient request.
• Other job duties as assigned by Office Manager or Providers.
• Wears scrubs or other proper office attire as decided by the Office Manager.
• Learns and uses EMR - Practice Fusion
• Makes outgoing phone calls including reminder notices to patients.
• May need to take prescription refill messages
• Ensures all office supplies are stocked. Reports shortages to Office Manager to be ordered.
• Opens or closes the office as needed.

ADDITIONAL DUTIES AND RESPONSIBILITIES:Participate in other assigned duties as designated by the Office Manager, General Manager, or providers.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:Work performed in an office and clinic setting.Must be able to lift up to 30 lbs.Regularly required to sit for long periods of time, stand, bend, reach and move about facilities.The noise level in the work environment is usually moderate.Work environment may present exposure to virus, disease, and infection.

KNOWLEDGE, SKILLS, AND ABILITIES:Possesses skills and knowledge in the following areas:

• Must be able to read and write the English language in a legible and understandable manner.
• Must possess basic computer skills.
• Must possess the ability to make independent decisions when circumstances warrant such actions.
• Must possess the ability to deal tactfully with patients, physicians, insurance companies, suppliers, and personnel.
• Must be knowledgeable of medical practices and procedures.
• Must be able to type at least 40 words per minute.

Job Type: Full-time

Pay: $20.00 per hour

Expected hours: No more than 40 per week

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Bereavement leave
• Dental insurance
• Dependent health insurance coverage
• Disability insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Paid time off
• Pet insurance
• Vision insurance

Application Question(s):

• Can you type at least 40 words per minute or more?

Experience:

• Medical scheduling: 2 years (Required)
• EMR systems: 2 years (Required)

License/Certification:

• Driver's License (Required)

Ability to Commute:

• San Antonio, TX Required)

Work Location: In person