Customer Service Representative

Armacell provides numerous and diverse career opportunities.Add your talent to ours and make a difference around the world

The year 1954 marked a significant milestone in thermal insulation history. Armstrong's R&D Project Number 54013, developed by three innovators, evolved into ArmaFlex, the world's first flexible, closed-cell elastomeric foam for equipment insulation. This product revolutionized the insulation industry. Today, 70 years later, ArmaFlex continues to be a pillar of Armacell's success.

The Customer Support Representative is a key component of the Advanced Insulation Customer Service team and is responsible for maintaining a relationship with accounts in several different market verticals. This role supports pricing, order entry, complaints, shipping, logistics, issues tracking and requests within Sales Force. The CSR also maintains and assists with credits and billing to keep accounts current.

This position requires candidates to be within commuting distance of the Mebane, NC office. There is a minimum 10-week on-site training period, followed by a transition period, before moving to a hybrid schedule.

What Armacell can offer you

• Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & wellbeing.
• Financial programs such as 401(k), life insurance, short & long- term disability coverage, and opportunities for performance-based salary incentive programs
• Generous paid time off including 12 holidays
• Training and educational resources in our learning management system
• Giving & volunteer opportunities, and discounts on retail products, services & experiences

Job Responsibilities

• Manage the full lifecycle of customer orders – from entry through delivery – ensuring accurate, timely fulfillment
• Develop and maintain positive relationships with customers and field representatives
• Collaborate with cross-functional teams including sales, planning, operations, logistics, and finance to proactively resolve issues and deliver a seamless experience
• Identify, assess, and address customer needs, concerns, and complaints, by phone and email, and bring to timely resolution
• Process financial adjustments such as credit and debit notes and returns
• Coordinate with logistics and third-party warehousing partners to align delivery schedules and resolve shipment concerns
• Process, coordinate and provide follow up of logistics, warehouse, and quality claims including financial discrepancies
• Enter cases into Salesforce for logistics, warehouse, and quality claims
• Maintain up-to-date product knowledge and stay informed on process improvements and system updates

Job Qualifications and Requirements

• Minimum 3 years in a customer-focused, order management, and operations coordination role
• Strong interpersonal and communication skills
• Ability to manage competing priorities with a high degree of organization and attention to detail
• Demonstrated problem-solving ability and sound judgement
• Quick learner, good problem-solving and decision-making capabilities resulting in mutually beneficial resolution
• Experience with Outlook, SAP, Salesforce, and Microsoft Office

Posting Dates

November 6, November 20, 2025

The expected hourly range for this role is $ $24.00/hr.

The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience, and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.

Armacell does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or HR team. In order to provide the best experience for all stakeholders, we limit the number of agencies and recruiting vendors we partner with. If you would like to be considered for a particular search or added to our approved agency list, please complete and submit this form:

More About Us

Armacell's products significantly contribute to global energy efficiency making a difference around the world every day. With more than 3,300 employees and 25 production plants in 19 countries, the company operates two main businesses, Advanced Insulation and Engineered Foams, and generated net sales of EUR 836 million and adjusted EBITDA of EUR 155 million in 2023. Armacell focuses on insulation materials for technical equipment, high-performance foams for high-tech and lightweight applications and next generation aerogel blanket technology. For more information, please visit:

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We look forward to receiving your application. If you want to discover more about Armacell, take another look at our website

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Time Type:

Full time