Associate Field Applications Engineer

*Job Req ID: 27232
About Supermicro*
Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Job Summary
The Associate Field Applications Engineer (FAE) will be part of a growing, dynamic, highly-focused team responsible for developing new or existing opportunities in the global IT market. The FAE will be required to work with customers from ground to executive-level, manage projects hand in hand with internal and external teams, and help grow the business whenever possible. Customer and solution focus, are two key factors for this position, as well as business continuity and support. The FAE must work with multiple departments to ensure new projects and existing projects are initiated or maintained towards customer requirements.

Essential Duties And Responsibilities
Includes the following essential duties and responsibilities (other duties may also be assigned):

• Design and diagnose complex hardware systems with intel CPU-based x86 server and Nvidia GPU architecture
• Conduct reliability and safety inspections of x86 server racks and electronic systems during datacenter implementation to ensure optimal performance and compliance with technical standards.
• Create and deliver technical documentation outlining system requirements, deployment procedures, and ongoing maintenance, serving as a subject matter expert for x86 CPU-based or GPU datacenter solution implementations.
• Act as a subject matter expert to evaluate customer use cases, recommend x86 system design modifications, and architect datacenter solutions tailored to resolve specific customer challenges.
• Design and build proof-of-concepts that meets or exceeds customer business needs
• Develop and review systems solutions, technical bid responses and presentations
• Works closely with the sales and extended teams to map end-user customer business, partner requirements and provide most optimized technical solutions
• Some travel required (up to 25%)

Qualifications

• Bachelor's degree in engineering discipline required, Master's desirable; computer science, computer engineering and electrical engineering preferred
• 1+ years of related experience; Experience in Compute/Storage Server or Data Center or IT Infrastructure experience desired
• Highly technical problem solver who understands x86 system architecture, hardware and software interaction; Strong debugging skills for CPU-based x86 and GPU hardware and has a good understanding of firmware, drivers, OS, Applications and their interaction that can cause system issues
• Excellent communication skills and business sense required
• Solid HW system design and diagnostics skills
• Familiarity with Firmware, Linux, Windows and virtualization platforms is a plus
• Strong technical communication and leadership skills to lead investigations with engineers of multiple disciplines

*Salary Range*
$86,000 - $120,000

The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.

*EEO Statement*
Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.