Sr Installation Engineer

1 week ago

Chillicothe OH, United States Take2 Consulting, LLC Full time

Join our team as a Sr Installation Engineer and play a critical role in supporting the VA's EHR deployment and training requirements. As a Sr Installation Engineer, you will oversee a team of onsite technicians, manage workload, and ensure seamless technology deployments. If you have a passion for technical management, problem-solving, and delivering exceptional customer service, we want to hear from you.

Responsibilities

  • Oversee a team of onsite technicians supporting the VA's EHRM deployment and training project
  • Manage workload, including setup of equipment at various training sites
  • Verify each computer has the most current VA computer image, computer is available for scheduled security scans and update, Active Directory assignment for training use, configure network connectivity in the training room, and computer peripherals are installed at each training seat
  • Configure and manage baseband network connectivity, internet connectivity, Wi-Fi hardware, and network hardware
  • Perform hardware start-up, imaging, configuration, updating, naming, break/fix, and issue resolution
  • Manage inventory and network connectivity at each training site ensuring connectivity during all training sessions
  • Provide support during installations and ongoing support for issue resolution, potential for onsite support tasks, and operate with limited supervision

Requirements

  • 5+ years of experience with designing, analyzing, configuring, or troubleshooting IP networks
  • Experience in managing technical teams
  • Experience with Wi-Fi hardware - Configuration, Management, and Issue Resolution
  • Experience with network hardware - Install, Configuration, Management, and Issue Resolution
  • Experience with hardware and software support, troubleshooting, system imaging, hardware break-fix support (i.e. laptops, desktops, and printers), refresh, upgrade, and deployment projects
  • Excellent customer service skills
  • Possession of excellent written and verbal communication skills
  • Experience writing reports/deliverables
  • Familiarity with network technologies analyzing network traffic and determining network issues
  • Able to travel up to 50% of the time and meet travel requirements
  • Bachelor's degree in computer science, Information System, Information Technology, or Equivalent and 10 total years of experience; or 18 total years of experience in lieu of a degree
  • Must be able to unpack/re-pack, move, and install pallets of IT equipment with each item weighing up to 50 pounds with no restrictions

Nice to Have

  • Possession of strong critical thinking and error assessment capabilities
  • Experience with Microsoft windows desktop deployments
  • Experience as IT helpdesk Tier 2
  • Public Trust Clearance

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