Customer Service

1 week ago

Lancaster, Pennsylvania, United States SPI LLC Full time

current customers. Assist with warehouse tasks as needed.

Areas of responsibilities may include but are not limited to:

  • Attract potential customers by answering product and service questions.
  • Suggest additional products and services to potential and current customers.
  • Manage large amounts of inbound and outbound calls.
  • Anticipate customer needs, following up with previous customers to offer reorders or additional services.
  • Responsible for product knowledge to answer customer questions.
  • Assess competitors by analyzing and summarizing competitor information and trends and identifying sales opportunities.
  • Develop leads, referrals, and accounts by checking customer's buying history, suggesting related and new items, and explaining technical features.
  • Closing sales and achieving sales targets.
  • Create and maintain a database of current and potential customers.
  • Assist with administrative tasks and warehouse work as needed.
  • Assist in products and service issues, purchasing, scheduling, facility maintenance, truck maintenance and warehouse/office housekeeping as needed.
  • Participate in monthly and/or annual physical inventories.
  • Schedule inbound/outbound deliveries, as well as incoming/outgoing inventory.
  • Stock, organize, and maintain showroom to maximize sales and maintain inventory.
  • Maintain proper project details, documentation, and orders for specific large projects.

Education, Skills, Experience, and Knowledge

  • High school diploma/GED or equivalent work experience
  • Customer service oriented with strong telephone, computer, and multi-tasking skills
  • General knowledge of warehouse operations
  • Must be able to operate a forklift and/or pallet jack
  • Basic math and computer skills
  • Ability to write legibly and communicate clearly with professionalism and courtesy
  • Experience with inventory/inside sales and/or demonstrated success working with customers

Work Environment

Office and warehouse/fabrication environment

Physical demands may include but are not limited to:

  • High level of sitting, walking, standing, and/or climbing
  • Stooping, bending, kneeling, and reaching
  • Work outside/inside around machinery with moving parts and vehicles
  • Exposure to all seasons of weather, as well as slippery and uneven surfaces
  • Must be able to lift a minimum of 30lbs

Travel

None

Exemption Status

Non-exempt

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