Receptionist

2 days ago

Fort Worth, Texas, United States Mira Vista Country Club Full time
:

Job Function

We are seeking a polished, personable, and highly organized Receptionist to serve as the first point of contact for our members and guests at Mira Vista Country Club. As the "host of the Club," you will set the tone for every visitor's experience, demonstrating the highest level of professionalism and hospitality in every interaction. The ideal candidate brings a warm and welcoming demeanor, exceptional communication skills, and a proactive approach to managing multiple responsibilities with grace and efficiency. This role offers the unique opportunity to be at the center of club operations, providing both front-line service and seamless coordination across departments. If you thrive in a fast-paced, tech-forward environment where each day presents new challenges, we encourage you to apply.

Duties & Responsibilities

  • Warmly greet members and guests, serving as the friendly and professional ambassador of the Club and ensuring an exceptional first impression at all times.
  • Answer and direct incoming phone calls with courtesy and efficiency; take accurate messages when necessary.
  • Accurately take and process to-go food orders, coordinating with kitchen and dining staff to ensure accuracy and timeliness.
  • Manage dining and event reservations, making updates and adjustments as needed while maintaining clear communication with all relevant departments.
  • Leverage a variety of technology platforms—including Jonas, Members First, and Open Table—to reservations, and member communications with precision and attention to detail.
  • Collaborate with Golf, Food & Beverage, Events, and Member Services teams to ensure smooth coordination of schedules, reservations, and special requests.

. Assist with light administrative tasks, including check deposits, billing requests, and basic support for the Accounting Department as needed.

  • Provide information to members regarding club amenities, services, and upcoming events, always upholding the Club's standard of hospitality and professionalism

Requirements:

Knowledge & Abilities

  • Proven experience in a front-facing hospitality or customer service role, ideally within a high-end club or hospitality environment.
  • Demonstrated proficiency in Microsoft Office Suite (Word, Excel, Outlook) and a strong aptitude for learning and utilizing club management software such as Jonas, Members First, and Golf Genius.
  • Exceptional verbal and written communication skills with an ability to manage multiple priorities in a dynamic, technology-driven setting.
  • Highly organized, detail-oriented, and able to maintain composure and professionalism under pressure.
  • A passion for delivering outstanding service and creating positive, memorable experiences for all Club members and guests.

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