SOC Manager

ABOUT THE ROLETitle: SOC ManagerDepartment: SMSP SOCClassification: Full-time, ExemptReports to: PresidentManages: SOC staffLocation: on-siteTravel: < 10%PRIMARY FUNCTIONThe SOC Manager is responsible for all aspects of the 24x7 SOC including the management of staff, tools, methodology, engagement, and delivery processes. This role's primary function is to manage a team of staff members that perform multiple tasks including security monitoring, analysis and reporting. This role is an industry SME, provides sales support and product development, and continuously improves the engagement process. This role provides strategic and thought leadership while supporting company initiatives. Key responsibilities include:Direct the team, functions, processes, and operations of the GMI Security Operations CenterLead the development, documentation, and implementation of policies and procedures associated with security monitoring effortsLead the operations of the SOCIdentify and communicate key performance indicators to help stakeholders understand the SOC roles and responsibilities and the effectiveness of the SOC programImplement and monitor key SOC performance indicators, identify opportunities to improve team performance, and make adjustments to operations processes as necessaryMaintains in-depth knowledge of the current threat landscape including threat actors, tactics, techniques, and proceduresOversee the monitoring, identification, escalation, and resolution of security incidentsManage outsourced and in-house SOC relationships and services for quality performance and fulfillment of Service Level Objectives (SLO)Communicate threats to Customers which may impact their risk profileDevelop, mentor and counsel staffGENERAL RESPONSIBILITIESStaff Acquisition and DevelopmentMaintain responsibility for interviewing, selecting, hiring and termination decisions of staffMonitor and ensure staff skill and knowledge relevancy through skill profiling and training programsTrain staff on consulting basics including issue resolution, organization, project documentation, technology implementation and team mentorshipMaintain minimum capabilities in emerging trend areas to support process and technology developmentPerformance ManagementEnsure staff maintain utilization targets established by company leadershipProvide ongoing feedback and perform quarterly reviews to ensure individual and team successManage team and individual goal setting and performance improvement plansManage staff time off for vacation, holiday, training and other needsEnsure staff training and adherence to company policy, procedures, and standardsProject Delivery (Implementation/Stand-up) ManagementEnsure clarity, consistency and efficiency in the sales to delivery process through program documentation, team education, maintaining deliverable templates and Sales team enablementCollaborate with Sales and PMO teams on development and management of SOWs, project structure, schedule, uniqueness and profitability targetsManage project resource assignments to align with appropriate skill and seniority levelsEnsure project artifacts and pre-requisites are in place prior to project initiationUnderstand, communicate and monitor client expectations throughout the delivery processMonitor projects for resource strain and technology gapsDocument and communicate all project deviations, drive the change order process with SalesPractice Engagement ManagementCommunicate client feedback with sales and delivery teams to improve process, technology and practice developmentEvaluate team costs and rate card periodically to maintain market alignmentCollaborate with company practice leaders to drive client success through innovation, experience and thought leadershipStandards and ArtifactsCreate and manage practice definition, policies, procedures, standards and working documents; as well for all project documentation, templates and artifacts to deliver all practice productsIdentify, procure, develop and deploy technology and tools to support team knowledge and delivery projectsCollaborate with HR and Marketing on the development of job descriptions, sales artifacts, training materials, and performance review documentsSales and Marketing SupportCreate templates, scoping documents, level of effort worksheets, resourcing plans and tools to support the scoping process for defined productsUnderstand the competitive landscape and support the Sales team in reaching sales goalsCollaborate with sales department to evaluate and implement sales technologyDevelop case studies to demonstrate expertise with delivery servicesFoster community relationships and identify new business opportunitiesQUALIFICATIONSEducationA bachelor's degree in CS, Math, Engineering, MIS, CIS or related field is preferredSkills and CertificationExpert level vendor or industry technical certification(s)GSOMKnowledge and ExperienceA minimum of 5 years building/optimizing and managing SOC'sExperience performing analysis utilizing SIEM technologies (Bonus points for ElasticSearch Experience)Experience performing analysis utilizing XDR/IDS/AV/Firewall consoles (Bonus Points for CrowdStrike Experience)Experience with AI triage platformsFamiliarity with MITRE ATT&CK FrameworkAbility to serve as a member of an Incident Response Team and respond to emergency calls during non-business hours, as neededPossess the ability to react quickly, decisively, and deliberatelyExcellent verbal and written communication skillsPublic speaking, publications and industry recognition are preferredExperience with cloud computing and AWS and/or Azure servicesStrong understanding of networking and associated protocolsAdditional InformationUS CitizenshipWhile performing the duties of this job, the employee is regularly required to stand, sit, talk, hear and use hands and fingers to operate a computerAbility to sit at a computer terminal for an extended periodLight to moderate lifting is requiredReasonable accommodations may be made to enable individuals with disabilities to perform these functions