Senior Manager, Customer Insights – Robotics

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at

Job Function
Marketing

Job Sub Function
Marketing Insights & Analytics

Job Category
People Leader

All Job Posting Locations:
Santa Clara, California, United States of America

Job Description
Johnson & Johnson is recruiting for a
Senior Manager, Customer Insights – Robotics & Digital Surgery
to join our MedTech Surgery business located at our Santa Clara, CA site.

About Surgery
Fueled by innovation at the intersection of biology and technology, we're developing the next generation of smarter, less invasive, more personalized treatments.

Are you passionate about improving and expanding the possibilities of surgery? Ready to join a team that's reimagining how we heal? Our Surgery team will give you the chance to deliver surgical technologies and solutions to surgeons and healthcare professionals around the world. Your contributions will help effectively treat some of the world's most prevalent conditions such as obesity, cardiovascular disease and cancer. Patients are waiting

Your unique talents will help patients on their journey to wellness. Learn more at

The Senior Manager, Customer Insights is responsible for market analytics and managing primary and secondary market research within Global Strategic Insights (GSI) in support of the Robotic Surgery Platforms.  The position will serve as a representative on the Business Unit Insight team, serving as a key partner for Global Strategic Marketing. Role will require a high degree of business acumen and understanding; must be able to proactively recommend tools and techniques to support primary market research, secondary market sources, and marketplace understanding needs across the business. Position will have responsibility for managing, prioritizing, and executing strategic and tactical marketplace insight projects and activities.

Responsibilities

• Demonstrate an ability to manage, create, influence, and implement high-impact tactical and strategic marketplace understanding and learning plans. This includes primary and secondary research as well as forecasting.
• Demonstrate an ability to influence multiple collaborators, including senior management to ensure a data driven, insight approach to key business decisions and maximum impact thereof
• Support platform business partners in:
• New Product opportunities through development and execution of learning plans, including needs identification, opportunity assessment, and forecasting.
• Lead the design and execution of comprehensive market research initiatives to identify unmet needs, emerging trends, customer behaviors, and competitive landscapes, providing strategic insights that inform key business decisions.
• Use modeling techniques to develop robust forecasting models, incorporating market dynamics, economic indicators, and internal data sources to enhance accuracy and reliability of sales and revenue projections for new product launches, market and share reporting, and long-range financial planning.
• Proactively complete and deliver fact-based insights and analytics programs to address priority business needs and opportunities.
• Collaborate with business partners globally to develop long term plans grounded in market dynamics and customer insights to accelerate business growth and competitiveness.
• Flawless execution of all insight & forecasting activities.
• Champion a culture of continuous improvement by implementing and refining processes, fostering innovation, and encouraging cross-functional collaboration, ensuring that all team initiatives are optimized for efficiency, effectiveness, and alignment with organizational goals.

Qualifications:

• BS/BA in business, marketing, statistics, mathematics, or related field is required; MBA or MS or other advanced degree is preferred
• A minimum of seven (7) years of progressive experience in primary market research, secondary market research, forecasting, strategic insights, business analytics, or a related field is required
• Experience in the medical device, medical technology, hospital specialty, or healthcare field is required
• Experience in surgical robotics or hospital capital equipment is preferred
• Knowledge and experience designing and completing primary marketing research, including questionnaire design, methodology selection, and learning plan development is required
• Experience in end-to-end vendor and project management, including drafting RFPs, evaluating proposals, negotiating scope, managing timelines and budgets, and overseeing data quality
• Experience in holistic strategy execution, seeing the big picture, integrating market, competitive, and primary research data into clear direction, driving multi-disciplinary alignment through influence is required
• Thorough working knowledge and experience with forecasting market performance and/or product/services revenue for up to a minimum of three years into the future is required; Excel proficiency is required
• Proven track record of working in a matrix environment where a high degree of collaboration is required
• Knowledge of and experience with secondary market research tools (eg DRG, Premier, Health Verity, Provider databases) and techniques is preferred
• Due to the nature of information reviewed in the role, candidate must be able to demonstrate a high level of discretion and confidentiality is required
• Excellent verbal and written communication skills, proficiency in Microsoft PowerPoint, Excel, and WORD are required
• May require up to 20% travel (domestic and international)

Benefits Summary

• Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.
• Employees may be eligible to participate in the Company's consolidated retirement plan (pension) and savings plan (401(k)).
• This position is eligible to participate in the Company's long-term incentive program.

• Employees are eligible for the following time off benefits:

• Vacation – up to 120 hours per calendar year

• Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington – up to 56 hours per calendar year
• Holiday pay, including Floating Holidays – up to 13 days per calendar year
• Work, Personal and Family Time - up to 40 hours per calendar year

Additional information can be found through the link below

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via

. Internal employees contact AskGS to be directed to your accommodation resource.
Required Skills
Preferred Skills:
Analytical Reasoning, Big Data Management, Brand Positioning Strategy, Business Data Analysis, Competitive Landscape Analysis, Cross-Functional Collaboration, Customer Analytics, Customer Intelligence, Data Analysis, Developing Others, Execution Focus, Financial Analysis, Inclusive Leadership, Industry Analysis, Innovation, Leadership, Marketing Insights, Market Knowledge, Operational Excellence, Performance Measurement, Team Management

The anticipated base pay range for this position is :
$138,000 - $238,050

Additional Description For Pay Transparency
The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation's performance over a calendar/performance year. Bonuses are awarded at the Company's discretion on an individual basis.