Service Writer

1 day ago

Denver, Colorado, United States Smith Power Products, Inc. Full time

Company Description

Smith Power Products, Inc. is an authorized distributor for mtu-Rolls-Royce Power Systems, Detroit-Diesel, DEUTZ, Allison Transmission, and GE Power & Water Jenbacher products across the Western United States. We specialize in the integration of reciprocating engines and power accessories for mechanical drive and power generation solutions. Operating six distribution centers, our company ensures timely delivery of spare parts and technical field support. Smith Power Products offers full maintenance service agreements and 24-hour assistance for all products, providing reliable support for critical equipment.

Role Description

This is a full-time, on-site role for a Service Writer located in Denver, CO. The Service Writer will manage work orders, maintain communication between customers and the service department, and ensure the highest levels of customer satisfaction. Responsibilities include assisting clients with service requests, scheduling repairs, and coordinating with technicians to ensure timely completion of jobs. Additionally, the Service Writer will maintain accurate documentation, handle service inquiries, and provide status updates to clients.

Qualifications

  • Strong Customer Service, Customer Satisfaction, and Communication skills
  • Proficiency in Phone Etiquette and professional client interaction
  • Basic to intermediate Computer Literacy, including the ability to use service management software
  • Ability to work effectively in a fast-paced environment and collaboratively with a team
  • Previous experience in a service writer, customer support, or automotive/heavy machinery industry role is a plus

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