Regional Director of Operations

Relocation Required

Principle Responsibilities & Position Purpose:

The Regional Director of Operations works closely with the hotels General Managers to achieve the profitability goals of all the company owned & managed hotels within their assigned regions. The RDO achieves this objective by providing quality guest service; team retention and motivation; product quality; brand management; administrative & financial controls; and profit standards including managing the top and bottom lines while operating within budgetary guidelines and standardized benchmarks.

Pre-Requisites (Requirements):

-College level education

-Minimum 3 years of hotel operations experience with at least 2 years at GM supervisory level

-Must be a strategic & logical in planning

-Must be strong leader, self-motivator, and team builder

-Must be able and prepared to travel extensively

-Must be willing and able to sign Paragon's non-disclosure and non-compete agreements

-Must display professionalism and have characteristics of honesty and trustworthiness

-Must have excellent attendance and be punctual

Work Environment & Context:

-Must be able to perform major life activities: standing, lifting, bending, learning, reading, concentrating, thinking, and communicating

-Must be able to stand for eight hours, bend, stretch, and reach

-Work schedule varies and may include occasionally working on holidays, weekends, and evenings. Long hours sometimes required

-Must be able to push or pull 60 pounds and lift and/or carry 30 pounds

Required Knowledge, Skills, and Abilities:

Knowledgeable in:

-Brand & Paragon Quality Assurance

-Market Share Indices (MSI)

-Net Operating Income (NOI)

-Record keeping and reporting

-Supplies storage, ordering and PAR maintenance protocols

-Brand & Paragon Guest Satisfaction Indices (GSI)

-Paragon Associate Satisfaction Index (ASI)

-Conduct regular and timely performance reviews of General Manager & Team members.

Skills:

-Computer literate

-Good Listener

-Empathetic and tolerant

-Rational, prudent, and practical

-Open with praise, discreet with criticism

-Analyze work for accuracy of self and others

Abilities:

-Multi task, detail oriented, remain service centric

-Communicate with co-workers

-Manage time effectively

-Assist with general manager issues with professionalism maintaining hospitable attitude.

Essential Functions:

-Ensure that each Paragon hotel is maximizing the Guest and Associate experience.

-Develop, maintain and ensure compliance with Paragon and brand hotel operating

policies and procedures (Operations Manual).

-Motivate, coach and train Paragon General Manager team members, set goals and hold

GM team members accountable, and provide appropriate feedback, rewards,

and recognition.

-Hold General Managers effectively accountable for managing and motivating associates

and achieving overall financial results, and guest and associate satisfaction.

-Ensure proper, appropriate and timely operations reporting and record keeping both at the

-Paragon hotels and at the corporate office.

-Ensure development, implementation and support successful attainment of each Paragon

managed hotel's annual Business Plan.

-Demonstrate a high level of integrity, take ownership of personal and team actions,

communicate effectively, promote collaboration, nurture a positive, professional work

environment, and ensure development of, and adherence to, Paragon's hotel operations

policies, protocols, and Standard Operating Procedures.

-Lead the process of developing, with the active participation of the Paragon General

-Managers and the corporate team leaders, the annual Business Plan for each hotel.

-Ensure implementation of Paragon's approved Business Plan for each hotel.

-Ensure Operations within Paragon's approved budget for each managed hotel.

-Gain and maintain excellent knowledge of competition and general industry trends.

-Monitor operating results and compare outcomes with budgets, other Paragon managed

hotels' performances and with industry averages.

-Motivate, coach, and train General Manager Team members, set goals and hold team

members accountable, and provide appropriate feedback, rewards, and recognition.

-Utilize leadership skills and motivation techniques in order to maximize employee

productivity and satisfaction of direct reports by conducting the following:

-Select, orient, and train qualified employees

-Conduct effective employee meetings and counseling sessions

-Determine, communicate, and monitor achievement of standards of performance on a timely basis

-Employ respectful discipline as required

-Send a daily PHC Today end of the day activity and accomplishment email to the Paragon

VPO & Core Corporate Staff.

-Review Daily PHC Today from designated region of hotels

-Conduct private daily telephone call meetings with each General Manager to review daily,

measured performance achievement standards.

-Conduct monthly meetings of Department leaders and General Managers to enforce

Paragons standard operating procedures.

-Review & enforce daily revenue & statistics from designated region hotels

-Review & enforce daily labor performance in Hotel Effectiveness from designated region

hotels

-Review & enforce daily expenses, accounts payable & petty cash entry in M3 from

designated region hotels

-Review & enforce daily Guest Satisfaction Index (GSI) from designated region hotels

-Review daily Industry trends & relay current events and hospitality trends to general

managers

-Review and enforce weekly social media feedback , Trip Advisor Rankings & Brands

Rankings

-Review weekly Associate Satisfaction Index (ASI) from designated region hotels

-Review & enforce weekly Coba input – PM Progress

-Review & enforce weekly A/R aged receivables, Ledger Balances, Advance Purchases

-Review weekly NOI to budgeted goals from designated region hotels

-Review & enforce weekly Star report performance

-Conduct monthly PHC Quality Assurance Audits

-Review monthly forecasts and compare to budgeted goals

-Review Monthly P/L performance against budgeted goals

-Review monthly PHC & Brand Quality Assurance Audit Improvement Planners progress and

readiness

-Review and enforce monthly processing of Franchise invoices

-Review monthly Star Reports

-Inspect Paragon hotels for Paragon Quality Assurance standards.

-Track Paragon's performance standards for each hotel. Performance standards include:

-Brand & Paragon Quality Assurance

-Market Share Indices (MSI)

-Net Operating Income (NOI)

-Record keeping and reporting

-Supplies storage, ordering and PAR maintenance protocols

-Brand & Paragon Guest Satisfaction Indices (GSI)

-Paragon Associate Satisfaction Index (ASI)

-Conduct regular and timely performance reviews of General Manager Team members.

-Other duties as assigned or as indicated on letter of offer.

-Maintains a favorable working relationship with all other company associates to foster and promote a cooperative and harmonious working climate

Measured Performance Achievement Standards:

-Paragon managed hotels' business plan achievements

-Paragon's budgeted Net Operating Income /EBITDA goal achievements

-Paragon's hotels Market Share Index (MSI) goal achievements

-Paragon's Guest Satisfaction Index (GSI) goals achievements

-Paragon's Associate Satisfaction Index (ASI) goals achievements

-Paragon's Quality Assurance Evaluations Scores

-The Brand's Quality Assurance Evaluations Scores & Rankings

-Paragon's Social Media Rankings

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Work Location: On the road