Senior Field Service Technician

Company Overview

​At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department OverviewIt's not just about having the right technology, it's about achieving peak performance. Motorola Solutions has served as a trusted partner to government agencies and enterprises worldwide for almost 100 years. Our years of leadership, innovation and experience managing and supporting hundreds of networks in more than 100 countries help answer the challenges of mission critical operations – ensure continuity, enhance productivity and reduce risk – helping achieve peak performance. When every second counts and performance reliability is a must – we are ready and able to serve today, tomorrow and into the future.

Motorola Solutions is a world leader in the field of professional mobile communications systems with an impressive heritage of technological innovations and a global base of installed systems. The Maryland group's main business is the implementation of mission-critical digital mobile communication systems for Government & Public Safety Communications customers.
Job Description

The Senior Field Service Technician MUST live a commutable distance to Salisbury, MD to support our Public Safety customers.

• Perform preventative maintenance, focusing on trend analysis and comprehensive documentation.

• Develop solutions for complex technical issues related to system maintenance, upgrades, and support.

• Engage in continuous training on the latest technologies and troubleshooting techniques.

• Collaborate with Engineering, Project Management, and Sales to maintain, optimize, and support advanced communication systems.

• Optimize and support complex communication systems and software applications, including advanced troubleshooting of software-driven electronics, provisioning of infrastructure, and performance optimization of RF and Broadband systems.

• Maintain, optimize, test, and document complex communication systems.

• Provide weekly activity and accomplishment reports.

• Demonstrate knowledge of RF systems (transmitters, receivers, antenna networks), standard telephony, dedicated data circuits, and packet switching techniques.

Specific Knowledge/Skills Required:

• Security +, CompTIA, or a related certification is highly desirable.

• Proficiency in computer network installation, configuration, and maintenance, including cabling, routers, switches, firewalls, and bridges.

• Knowledge of wired communication systems, such as LAN and WAN.

• Experience with logging recording systems, RF interfaces, wired/wireless communication systems, and networking equipment.

• Computer literate with proficiency in MS Word, Excel, Outlook, and Access.

• Strong self-management and interpersonal skills to work effectively with Motorola's customers, subcontractors (MSS), and internal teams (Sales, Engineering, Project Management, and customer service).

• Self-motivated and self-managed to perform duties with minimal direct supervision.

• Ability to quickly solve customer problems in stressful situations.

Candidate Requirements:

• Must have a current, valid driver's license and no traffic violations

• Must be able to obtain background clearance as required by government customer.

• Must reside near Salisbury, MD or be willing to commute to Public Safety customers located in the state of Maryland.

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

• Must be willing to travel 30% of the time as needed around the state of Maryland.

#LI-CC1

This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.

Target Base Salary Range: $80,000 - $105,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Basic Requirements

• 4+ years experience in one of the following: LMR, RF Systems, Radio Communications, Radio Frequency, Motorola equipment, Wired/Wireless Communication Systems, IT Systems, Telecommunications, Public Safety, Engineering, Networking equipment or Military experience.

• Must be able to obtain background clearance as required by government customer.

Travel RequirementsUnder 25%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes

Our U.S. Benefits include:

• Incentive Bonus Plans

• Medical, Dental, Vision benefits

• 401K with Company Match

• 10 Paid Holidays

• Generous Paid Time Off Packages

• Employee Stock Purchase Plan

• Paid Parental & Family Leave

• and more

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.

---