Parts Associate

The Company

Elite Material Handling, an OnPoint Company, is an industry-leading service and equipment solutions provider with branch-based operations across the country. OnPoint Group is a fast-paced and ever-changing company and has been awarded the Best Managed Companies Award by Deloitte and WSJ for three years running, as well as having been named to the Inc. 5000 Fastest Growing Companies list for eight consecutive years We believe in challenging the status quo and finding a better way for our customers, which is how we have grown into the company we are today.

Elite Material Handling is the premier material handling company in Dallas/Fort Worth and Houston. We have solutions for anything and everything you might need for your business. Our experienced and highly trained staff are quick-thinkers and solution-minded professionals, ready to help with any problem, whether it's forklift sales, equipment rental, warehouse equipment and racking, dock & door, service and more.

Benefits

At Elite Material Handling we believe that Our People are what make us great and help us deliver exceptional customer service We offer industry leading Benefits to include:

• Competitive pay – Plus incentive opportunities
• Full benefits package that starts day one – Includes medical, dental, vision, 401K with match, company-paid life insurance and disability coverage.
• Competitive PTO and Paid Holidays
• Uniform and boot allowance
• Training and mentoring – Learn from our experts in the industry
• Advancement opportunities

Link to benefits overview: Benefits

The benefits listed are subject to change at any time. Please speak with an HR Representative for details. In the case of conflict between the information listed and the official plan documents, the plan documents will always govern.

Job Summary

The Parts Associate – Material Handling (Forklift) serves an essential function between Technicians and parts suppliers, researching and ordering parts while maintaining optimal inventory levels. In this role, you are responsible for delivering outstanding customer service to both internal and external customers, ensuring smooth counter operations. Strong communication skills, attention to detail, and the ability to thrive under pressure is a must. In this role you will collaborate effectively with Customers, Technicians, Dispatchers, and Service Managers, while also demonstrating the capability to work independently in a fast-paced environment.

Key Job Responsibilities

• Collaborate with technicians to ensure accurate ordering of parts.
• Ability to read and interpret parts diagrams.
• Ability to identify, source and order parts for forklifts and various miscellaneous warehouse equipment.
• Ensure accurate pricing for parts and supplies on purchase orders, work orders and quotes.
• Order parts from vendors via email, phone, and web-portals.
• Maintain clear communication regarding parts ETA and delays.
• Pull orders, place stock orders, and maintain appropriate inventory levels, prioritizing customer demands.
• Return incorrect parts to vendors promptly.
• Professionally resolve customer complaints.
• Update electronic parts records and inventory counts in the computerized system.
• Handle email, phone inquiries, and assist walk-in customers.
• Follow company and OSHA safety rules and guidelines. Avoid injuries and damage to property, loss of unused materials and clean-up of work area debris and complete all necessary company training in a timely manner.
• Other duties as assigned by supervisor.

Requirements:

• Experience with Inventory Control processes is preferred.
• Experience with forklift parts, overhead commercial doors, loading dock levelers and other related warehouse equipment is a plus.
• Experience in a customer service environment. At least 2 years preferred.
• Strong communication skills, both written and oral.
• Ability to thrive in a fast paced, technology driven, service environment.
• Proven organizational and planning skills.
• Ability to prioritize and handle multiple projects.
• Basic knowledge of mathematical skills or accounting processes.
• Experience using Microsoft Office Products: Outlook; Excel; and Word.
• Able to work without supervision. Occasionally, will work in a team environment.
• Ability to work with individuals from diverse backgrounds and with diverse needs and across remote offices.
• High School Diploma or GED is required.
• This job description is subject to change at any time.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools or controls, the employee is occasionally required to stand; walk; sit; reach with hand and arms; climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and or move up to 50 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision and the ability to adjust focus. Occasionally, the employee is required to wear approved Personal Protective Equipment (PPE) when on certain parts of the property. Employees must maintain a high level of self-awareness about their surroundings due to the high level of high voltage AC/DC power in the work environment.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work is performed in various locations including warehouses. Employees may work with co-workers' side-by-side with a moderate level of activity being performed. Exposure to high voltage AC/DC power is very common in many work environments. The noise level in the work environment is moderate to high.

Elite considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other legally protected status.

Disclaimer

This job posting may also appear on other job boards. Be aware that job postings on external job boards may not be authorized by OnPoint Group and may contain inaccurate or incomplete information. While we encourage you to explore these opportunities, please be aware that we do not endorse or control the content on these external sites. We are not responsible for the accuracy, completeness, or reliability of information posted on other job sites, and we are not liable for any damages or losses that may arise from your use of that information. You are solely responsible for verifying the accuracy and completeness of any information you obtain from external sources. Applicants should refer to for the most accurate job posting and reach out to the Company with any questions about a job posting.

Salary Range

The pay range noted represents the company's good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications, and geographic location. Employees may be eligible for additional incentive pay.