Patient Access Phone Rep

21 hours ago

Grand Rapids, Michigan, United States Retina Specialists of Michigan Full time

Retina Specialists of Michigan is proud to be the only privately owned retina practice in West Michigan, dedicated to providing exceptional care and prioritizing our patients' needs. With a team of nine physicians, we specialize in vitreoretinal diseases and offer expertise in various sub-specialties, including pediatric retina, uveitis, and ocular oncology. Our remarkable team has cultivated a culture grounded in our core values—Show Respect, Do the Right Thing, Aim for Excellence, Be Curious, and Elevate Each Other. These principles guide our daily work and are the foundation of our practice.

We are looking for a full-time, detail-oriented, and organized Patient Access Phone Rep to join our Grand Rapids office. In this role, you will deliver an exceptional patient experience through courteous, accurate, and efficient communication. Responsibilities include managing high-volume inbound calls, scheduling and updating appointments, verifying insurance information, and supporting various administrative functions. The ideal candidate brings strong communication skills, a keen attention to detail, and a warm, professional demeanor aligned with RSM's core values.

As a key member of our team, you will play a vital role in supporting patients as they begin their journey toward better eye health. If you're passionate about helping patients and thrive in a fast-paced healthcare environment, we would love to hear from you Medical experience is a plus but not required.

Key Responsibilities:

  • Answer high volume of inbound phone calls proficiently.
  • Deliver exceptional communication and service.
  • Facilitate patient scheduling and appointment coordination for multiple providers across various locations.
  • Accurately address and document inquiries and concerns.
  • Ensure compliance & operational excellence.

Qualifications and Skills

Professional & Interpersonal Skills

  • Must be detailed orientated.
  • Display consistent professionalism and a cooperative, team-focused attitude.
  • Demonstrate empathy, energy, and flexibility in interactions with patients and staff.
  • Foster a positive workplace culture in alignment with RSM's core values:
  • Show Respect, Do the Right Thing, Aim for Excellence, Be Curious, Elevate Each Other.

Communication & Organizational Skills

  • Possess strong active listening skills.
  • Offer strong organization, time management, and prioritization skills.
  • Communicate clearly and professionally, including timely email responsiveness.

Initiative & Accountability

  • Demonstrate personal ownership of role responsibilities and practice image.
  • Take initiative in accomplishing goals and solving problems.
  • Offer creative, solution-oriented thinking with strong follow-through.
  • Demonstrate the ability to respond to changing demands while maintaining a positive and solution-oriented attitude.

YOU WILL BE CONTACTED VIA A MESSAGE THROUGH INDEED TO SCHEDULE AN INTERVIEW AFTER PRE-TESTING HAS BEEN COMPLETED.

Job Type: Full-time

Expected hours: 36 – 40 per week

Benefits:

  • 401(k)
  • Dental insurance
  • Disability insurance
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Work Location: In person

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