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Client Service Representative

2 weeks ago

Helena, Montana, United States Interim HealthCare Full time

Client Service Representative (CSR)/General Office Clerk

in Helena, MT

Please Note: As a recipient of federal funds through the VA and/or Medicare/Medicaid, Interim HealthCare is required to comply with federal health care regulations. Although marijuana is legal for recreational use in the state of Montana, it is still federally illegal. Therefore, our 10-panel pre-employment drug screening includes marijuana. Please do not apply if you are not able to complete and pass this drug screen along with other background/reference screening.

Discover a client service role that makes every day rewarding. As a CSR/General Office Clerk for Interim HealthCare, you'll be part of a team that is improving lives through the home-based care they provide.

Our mission at Interim HealthCare of Central Montana is improving people's lives throughout Helena, Great Falls, Butte, and surrounding areas, by offering skilled and personal home care in the home or place of residence, enabling Montanans to age in place with independence, dignity and respect. You'll play a key role in that mission with the support of dedicated and experienced team, and a world-class organization whose founders and leaders know what it takes to deliver exceptional care, because many of them have. Interim HealthCare of Central Montana is locally owned and operated by a Helena-based veteran with 30+ years of experience in healthcare.

Forbes recently recognized Interim Healthcare in several categories as one of the best places to work in 2024

Forbes Names Interim HealthCare Inc. Best Large Employers in 2024 | Interim HealthCare

Interim HealthCare Recognized on Forbes List: America's Best Employers For New Grads 2024 | Interim HealthCare

Our Client Service Representative/General Office Clerk will enjoy some excellent benefits:

  • $18-$22 per hour
  • Make a positive impact in the lives of others through the work you do
  • Family-oriented culture that promotes work-life balance
  • Online training, growth and ability to earn CEUs
  • PTO/Holiday Pay, Dental/Vision, 401(k) Benefits

As a Client Service Representative, here's a big-picture view of what you'll do:

  • Assist our Client Service Supervisor in ensuring compliance with quality and operational standards
  • Schedule staff and improve the process of client/patient scheduling for home care services
  • Document job orders, receive referrals and assist with staffing orders
  • Manage employee files, verify credentials and certifications, conduct background checks and advertise for staff positions
  • Verify client insurance and assist with office functions such as marketing, payroll and collections

A few must-haves for Client Service Representatives:

  • Associate's degree or equivalent years of training and work experience
  • Minimum of 2 years of experience in healthcare or a related industry
  • Understanding of state and federal home care standards and regulations
  • Excellent oral and written communication skills with clinical and non-clinical staff
  • Strong organizational skills, attention to detail and computer software proficiency

As a General Office Clerk, here's a big-picture view of what you'll do:

Performs moderately complex clerical work. Work involves compiling and tabulating data; checking documents for accuracy; transporting documents; and maintaining files. Works under general supervision with moderate latitude for the use of initiative and independent judgment.

    • Answers phones and acts as the "front door" and "face" of our organization.
  • Interacts with potential patients, referral partners, and other business partners in a courteous, professional, and competent manner.
  • Prepares reports, summaries, records and related forms and documents; and maintains files and records.
  • Answers inquiries regarding policies, procedures, rules, and regulations; and distributes information.
  • Performs data entry, retrieval, and data searches; and compiles and tabulates data.
  • Opens, stamps, classifies, sorts, and routes mail; and performs receptionist duties.

  • Completes other assignments as requested and assigned.

    • May have access to personal health information ("PHI") necessary to fulfill the above duties and responsibilities. Access to use and ability to disclose PHI is further defined by each organization/department.

A few must-haves for General Office Clerk:

    • High School Diploma or equivalent.
  • Clerical or secretarial experience preferred.
  • Knowledge of office practices and procedures.
  • Knowledge of business terminology, spelling, punctuation, and grammar.
  • Skill to prepare and maintain accurate records, files, and reports.
  • Skill to interpret and apply rules, regulations, policies, and procedures.
  • Skill to coordinate with other staff, departments, officials, agencies, organizations, and the public.
  • Skill to communicate ideas and instructions clearly and concisely.
  • Skill in the use of computers and related equipment.

Working Conditions & Physical Effort:

    • Work is normally performed in a typical interior/office work environment.
  • Ability to work flexible schedule and/or evening hours as needed.
  • Ability to sit in front of CPU for long periods of time.
  • Physical activity is sedentary and may require occasional lifting or carrying up to 10 lbs.

Why Work for Interim HealthCare?

Founded in 1966, Interim HealthCare is the nation's first home care company and a leading employer of Client Service Representatives (CSRs). Operating through 300+ offices, our commitment to you is expressed through a family-oriented culture that values and appreciates home care professionals, and a passion to put patients first. Join a nationwide network of CSRs who are making a positive impact in the lives of others through the meaningful work they do.

Interim HealthCare is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.