ServiceNow Platform Architect

Get to know Okta
Okta is The World's Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth.

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we're looking for lifelong learners and people who can make us better with their unique experiences.

Join our team We're building a world where Identity belongs to you.

The Business Technology Team
This role joins the Business Technology organization and plays a critical part in realizing our vision to accelerate the delivery of business outcomes across Okta by driving clarity, collaboration, and accountability in everything we do.

The ServiceNow Platform Architect Opportunity
We are looking for a
ServiceNow Platform Architect
to join our ServiceNow Platform Team. You will play a key role in building and enhancing our enterprise-wide ServiceNow platform, applying your expertise across multiple modules, including ITSM, SAM, HAM, ITOM, GRC, HRSD, CSM, and WSD. This role is perfect for someone with a passion for architectural design who wants to help us build scalable, secure, and high-performing technical solutions that drive business value.

What You'll Be Doing

• Design and develop ServiceNow solutions and features, ensuring they align with our long-term architectural strategy
• Implement and maintain the ServiceNow platform architecture by following best practices and leading a long-term, scalable approach
• Work with business stakeholders and technical teams to translate business needs into technical requirements and architectural designs
• Act as a platform guardian, ensuring configurations and customizations are upgrade-safe and minimize technical debt
• Provide expert technical guidance and recommendations to stakeholders, development teams, and leadership on ServiceNow capabilities, limitations, and strategic opportunities
• Architect integrations between ServiceNow and other enterprise systems using various integration methods (e.g., REST, SOAP, JDBC, MID Server)
• Prioritize a long-term, scalable approach, minimizing customization by leveraging out-of-the-box capabilities and advocating for upgrade-safe architecture to reduce technical debt

What You'll Bring To The Role

• At least 5 years hands-on experience with ServiceNow development and administration at an enterprise level
• Multiple ServiceNow certifications across various modules (e.g., Certified System Administrator, Certified Application Developer, Certified Implementation Specialist in SAM, HAM, HRSD, ITOM, CSM, etc.)
• Proven experience in designing and implementing large-scale, complex ServiceNow solutions for enterprise organizations
• Proficiency in JavaScript, GlideRecord, REST/SOAP APIs, UI Policies, Client Scripts, Business Rules, Workflows, Flow Designer, Service Portal development, Workspace/UI Builder, and other core ServiceNow development tools
• Strong understanding of database design and optimization within the ServiceNow environment, coupled with expertise in data modeling, CMDB design, and platform data strategies
• Skilled at analyzing and mapping complex business processes to technical solutions, while identifying opportunities for business process optimization
• Must have a high focus on user experience with a propensity for incorporating modern design trends into solution design
• Exceptional communication and interpersonal skills, enabling effective collaboration with both technical and non-technical stakeholders, including the ability to present complex technical concepts clearly to large audiences and C-suite executives

Additional requirements:

• This position requires the ability to access federal environments and/or have access to protected federal data. As a condition of employment for this position, the successful candidate must be able to submit documentation establishing U.S. Person status (e.g. a U.S. Citizen, National, Lawful Permanent Resident, Refugee, or Asylee. 22 CFR upon hire.

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Below is the annual base salary range for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York and Washington. Your actual base salary will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit:

The annual base salary range for this position for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York, and Washington is between:

$132,000—$198,000 USD

What you can look forward to as a Full-Time Okta employee

• Amazing Benefits
• Making Social Impact
• Developing Talent and Fostering Connection + Community at Okta

Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today

Some roles may require travel to one of our office locations for in-person onboarding.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.

If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.

Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Personnel and Job Candidate Privacy Notice