Director, Customer Experience

Director, Customer Experience - Marketing & Advertising

Who You'll Work With

At Slalom, personal connection meets global scale. Our vision is to enable a world in which everyone loves their work and life. We help organizations of all kinds redefine what's possible, give shape to the future—and get there. This role is responsible for growing and delivering to clients throughout the New England market.

What You'll Do

• Provide advisory consulting leading strategic conversations, capturing requirements, and presenting data-driven recommendations to client leadership
• Grow Slalom New England's business by participating in new business development activities, developing proposals, guiding solution design, establishing partnerships with key technology vendors and identifying opportunities in the adtech/martech landscape
• Support the building and management of a high-performing team of adtech and martech specialists, providing mentorship and professional development
• Drive strategic value for our clients by developing measurement frameworks, data strategies, and advising on marketing technology roadmaps for digital maturity
• Lead technology evaluations for advertising and marketing technology solutions, with expertise in programmatic strategies and cross-channel attribution
• Deliver actionable insights through diagnostic tools and analytics that optimize media spend and campaign performance
• Oversee implementation of marketing technology platforms while ensuring data privacy compliance and proper resource allocation
• Foster innovation by staying ahead of industry trends and identifying new opportunities for clients and the practice

What You'll Bring

• 8+ years of experience in digital marketing with at least 3 years in leadership roles, preferably in consulting environments
• Proven new business development experience with demonstrated success in identifying opportunities, crafting compelling proposals, and closing deals for marketing technology and analytics services
• Strong client relationship management skills with proven ability to lead client interviews, communicate complex concepts to non-technical stakeholders, and provide strategic analysis to diverse audiences

• Track record of building high-performing teams and managing marketing analytics practices in consulting settings
• Technical expertise across marketing technologies, including analytics platforms, tag management solutions, and advertising technology

• Strategic mindset for developing measurement frameworks and analytics roadmaps that drive client business outcomes
• Deep understanding of the digital media ecosystem including programmatic advertising, audience targeting, and campaign optimization
• Excellent analytical and communication skills with ability to create compelling data narratives and actionable insights
• Experience implementing marketing technology solutions (e.g. marketing automation, Google, Adobe, and Salesforce platforms, analytics, DMPs, CDPs, and CRM solutions) in client environments
• Bachelor's degree in relevant field; MBA or advanced degree preferred

Success in this Role Looks Like

• Consistently shaping and delivering high-value client engagements that drive measurable business outcomes through innovative marketing technology solutions
• Building and nurturing a high-performing team of marketing technology specialists through effective coaching, mentoring, and professional development
• Establishing trusted advisor relationships with client executives by delivering strategic insights and navigating complex business challenges
• Growing the practice by identifying new market opportunities, developing compelling solutions, and successfully closing new business
• Advancing Slalom's market presence through thought leadership, speaking engagements, and contributions to the marketing technology community
• Collaborating across Slalom practices to develop integrated solutions that address complex client needs beyond marketing technology
• Demonstrating a commitment to continuous learning by staying ahead of emerging technologies and methodologies in the rapidly evolving marketing landscape

About Us

Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. From strategy through delivery, our agile teams across 52 offices in 12 countries collaborate with clients to bring powerful customer experiences, innovative ways of working, and new products and services to life. We are trusted by leaders across the Global 1000, many successful enterprise and mid-market companies, and 500+ public sector organizations to improve operations, drive growth, and create value. At Slalom, we believe that together, we can move faster, dream bigger, and build better tomorrows for all.

Compensation and Benefits

Slalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that include meaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability. We also offer yearly $350 reimbursement account for any well-being-related expenses, as well as discounted home, auto, and pet insurance.

Slalom is committed to fair and equitable compensation practices. For this Director level position, the base salary pay range is $175,000 to $255,000. In addition, individuals may be eligible for an annual discretionary bonus. Actual compensation will depend upon an individual's skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time.

We are committed to pay transparency and compliance with applicable laws. If you have questions or concerns about the pay range or other compensation information in this posting, please contact us at:

EEO and Accommodations

Slalom is an equal opportunity employer and is committed to inclusion, diversity, and equity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans' status, or any other characteristic protected by federal, state, or local laws. Slalom will also consider qualified applications with criminal histories, consistent with legal requirements. Slalom welcomes and encourages applications from individuals with disabilities. Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team if you require accommodations during the interview process.