Analyst, Final Mile

Overall Job Summary

The Final Mile Analyst plays a strategic role in supporting and advancing the performance of Tractor Supply Company's Final Mile delivery organization. This role is responsible for analyzing delivery performance data, identifying trends, creating actionable insights, and driving continuous improvement in customer satisfaction and operational efficiency. The Analyst will collaborate with cross-functional teams—including IT, Supply Chain, Store Operations, Omnichannel, and external vendors—to influence operational processes, support execution, and contribute to overall Final Mile strategies and financial performance goals.

Essential Duties and Responsibilities (Min 5%)

• Analyze Final Mile delivery performance metrics using tools like Excel, Tableau, PowerBI - for metrics such as on-time rates, delivery exceptions, customer feedback, and vendor compliance, to uncover trends and identify areas for improvement.
• Build and maintain scalable dashboards and reporting tools to provide visibility into delivery (Key Performance Indicators (KPIs), as well as monitor and track KPIs for internal stakeholders and field leadership.
• Partner with internal teams (IT, Supply Chain, Store Operations, Omnichannel) and external delivery vendors to evaluate process changes, system enhancements, and integration opportunities.
• Lead root cause analysis efforts for recurring delivery pain points; propose and implement data-driven solutions to optimize speed, cost, and customer experience.
• Support continuous refinement of self-serve tools and operational documentation for Store Delivery processes.
• Manage complex datasets across platforms (including delivery software, customer service systems, and financial tools) to support tactical decision-making and strategic planning.
• Conduct scenario modeling and cost-benefit analysis for potential process improvements and pilot programs.
• Provide indirect training and support to Delivery Drivers, Field Leaders, and Store Teams on updated tools, reports, and operational changes.
• Review and validate vendor invoices and identify discrepancies through data reconciliation.
• Develop business cases and executive summaries to support leadership decision-making.
• Participate in cross-functional business reviews and provide analytical input to support broader business goals.

Required Qualifications

Experience: 5+ years in data analytics, operations, supply chain, or delivery/logistics roles. Proven experience analyzing large datasets, drawing actionable insights, and driving operational improvements. Experience in multi-channel retail delivery environments strongly preferred. Preferred experience with dotcom and store Delivery systems utilized in a multi-channel retail environment.

Education: Bachelor's degree in business, operations, logistics, supply chain, or related field preferred. Any suitable combination of education and experience will be considered.

Professional Certifications: None

Preferred knowledge, skills or abilities

• Advanced computer skills with advanced ability in Microsoft PowerPoint, Word, Excel, Outlook, and OneNote.
• Knowledge and understanding of Delivery software platforms (scheduling, dispatch, routing).
• Strong communication (verbal, listening, and written), leadership and interpersonal skills.
• Able to maintain strong business relationships and credibility with all levels within the organization.
• Self-starter that applies critical thinking with the ability to work autonomously to achieve established goals and outcomes.
• Advanced analysis and problem-solving skills.

Working Conditions

• Hybrid / Flexible working conditions
• Occasional travel to stores, distribution centers, and other business locations

Physical Requirements

• Sitting
• Standing (not walking)
• Walking
• Kneeling/Stooping/Bending
• Reaching overhead
• Lifting 50+ pounds

Disclaimer

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his/ her supervisor.

Company Info

At Tractor Supply and Petsense by Tractor Supply, our Team Members are the heart of our success. Their dedication, passion, and hard work drive everything we do, and we are committed to supporting them with a comprehensive and accessible total reward package. We understand the evolving needs of our Team Members and their families, and we strive to offer meaningful, competitive, and sustainable benefits that support their well-being today and in the future.

Our benefits extend beyond medical, dental, and vision coverage, including company-paid life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources such as adoption and surrogacy assistance, for eligible Team Members. While all Team Members have access to a broad range of rewards, eligibility and specific offerings may vary depending on the role, individual plan requirements and eligibility criteria.

---