Desktop Analyst

1 day ago

Houston, Texas, United States Skyward Specialty Insurance Full time

**This position is hybrid with 2-3 days per week in our Houston office on average.

We are seeking a highly skilled and motivated Desktop Support Analyst to join our small but dynamic IT team. As a Desktop Support Analyst, you will be responsible for providing frontline IT support to our employees nationwide. Your primary focus will be on resolving hardware and software issues, maintaining computer systems, and ensuring end-user satisfaction. You will collaborate with other team members to deliver exceptional technical support and contribute to the overall efficiency of our IT infrastructure.

Responsibilities:

  • Provide first-line technical support to end-users across the company's nationwide locations.
  • Respond to IT support tickets promptly and effectively, ensuring accurate documentation and timely resolution.
  • Diagnose and resolve hardware and software issues, including desktops, laptops, printers, mobile devices, and other peripherals.
  • Install, configure, and troubleshoot operating systems, productivity software, and business applications.
  • Collaborate with team members and other IT departments to escalate and resolve complex technical problems.
  • Set up and deploy new workstations, ensuring they are properly configured and meet security standards.
  • Perform regular maintenance and updates on computer systems to ensure optimal performance and security.
  • Provide training and guidance to end-users on the use of hardware, software, and IT systems.
  • Assist in maintaining an accurate inventory of IT assets, including tracking and managing equipment allocations.
    Identify opportunities to improve processes, streamline support procedures, and enhance the end-user experience.

Qualifications:

  • Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
  • Proven experience as a Desktop Support Analyst or in a similar technical support role.
  • Strong knowledge of Windows and macOS operating systems, hardware troubleshooting, and software installation/configuration.
  • Familiarity with productivity software such as Microsoft Office Suite and collaboration tools like Microsoft Teams or Slack.
  • Basic understanding of networking concepts (TCP/IP, DNS, DHCP) and experience troubleshooting network connectivity issues.
  • Excellent problem-solving and analytical skills with a keen attention to detail.
  • Exceptional customer service skills and the ability to communicate technical information to non-technical users effectively.
  • Self-motivated with the ability to work both independently and collaboratively in a fast-paced environment.
  • Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or similar qualifications are a plus.
    Availability to occasionally travel to other company locations for on-site support.

**This position is hybrid with 2-3 days per week in our Houston office on average

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