Golf Repair Technician and Merchandiser

Compensation: $18.00-$20.00/hour, Depending on Experience

Schedule: 40 hours/week Full Time

The Golf Shop Technician and Merchandiser will be responsible for the repair and maintenance of Golf Clubs and related equipment to meet the service requests of the customer and store. In addition, this associate will work directly with the Golf Shop manager to coordinate the stocking and placement of Golf products in the store golf shop. The ideal candidate will have a passion for everything golf Club repair, or related experience, or an equivalent combination of education, training, and experience is preferred.

Pursue a career with SCHEELS

Do you love sports, fitness, fashion or the outdoors? SCHEELS can turn your passion into a rewarding career through our extensive business and product training.

SCHEELS is a leader in the sporting goods industry - driven to create the best experience in the USA for our customers. SCHEELS boasts the largest selection of sports brands in America—offering world-class brands, special attractions, and unmatched customer service.

SCHEELS empowers our associates to become experts in exceeding the needs and expectations of our customers. SCHEELS associates talk-the-talk, and walk-the-walk, with the best product and expert training in the sporting goods industry. Mentorship and professional development training are a focus throughout your entire career.

Responsibilities:

• Stock shelves, counters or tables with merchandise
• Service & Repair of golf clubs including:
• Measuring lie and loft angles and making adjustments using specialized equipment.
• Measuring club height, weight, and shaft flex, and making equipment changes based on customer requests.
• Changing golf shafts, grips, and repairing broken heads.
• Completing Club Repair work orders accurately and prioritizing daily work.
• Identifying low-stock or out-of-stock items and supplies at the Club Repair Desk and notifying their Supervisor.
• Addressing customer concerns and resolving them promptly to the customer's satisfaction.
• Club Stamping
• Maintaining the Club Repair Desk and surrounding area in a clean, professional presentation at all times.
• Staying current with new golf technologies and ever-changing equipment features, and incorporating product knowledge into customer recommendations.
• Use tools and equipment such as a torch, grinder, saw, safely to meet Scheels expectations
• Communicate professionally with customers, vendors, and Scheels associates.
• Communicate process of repair and suggestions for ongoing maintenance

Additional functions:

• Maintain an orderly and exceptionally clean appearance of personal work space, golf tech bench, fitting bays, back stock space and surrounding areas
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers and employees of the organization.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Be professional in appearance and attitude, contribute to a positive team atmosphere and treat others with respect and consideration while following Scheels' policies and procedures
• Carefully follow instructions per specific requests of the customer, while maintaining safety requirements

Requirements:

Customer Service

• Genuinely and consistently treat co-workers, customers and business partners like they are the most important person including eye contact, a smile and a genuine "Thank you"

Culture

• Approach daily tasks, projects and follow-up communication with energy and sense of urgency
• Cultivate a deep desire to become a knowledge expert in their role with the ability to apply their knowledge and experience with great impact
• Show respect and appreciation for others and Scheels
• Arrive to work and meetings 10 minutes early

Team Mentality

• Genuine interest and action in helping others before yourself, regardless of recognition or reward

Teach-ability

• Consistent eagerness to listen, learn, apply knowledge and accept critical feedback
• Ability to adapt to a changing work environment
• Ability to apply concepts of basic math, grammar, punctuation and spelling

Dress Code

• Meets Scheels dress and grooming expectations in support of professional, clean and welcoming environment for customers, co-workers and business partners

Efficiency

• Demonstrate pride and ownership of their work while meeting expected deadlines

Education & Experience:

The ideal candidate will have a minimum of a high school diploma, or general education degree (GED), 1-3 months of related experience or training; or equivalent combination of education and experience.

Physical Requirements/Lifting Requirements:

Must be able to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation.

Very heavy work - Exerting in excess of 100 pounds of force occasionally, and/or in excess of 50 pounds of force frequently, and/or in excess of 20 pounds of force constantly to move objects. Physical demand requirements are in excess of those for heavy work.

Scheels cares about the health and safety of our Associates. Associates are expected to follow all safety procedures and perform their job duties in a fashion that minimizes the risk of injury.

Benefits:

To see a full list of benefit offerings from Scheels visit

Application Closing Date: The job opportunity will remain posted until we have selected a qualified candidate to fill the position.

EQUAL EMPLOYMENT OPPORTUNITY

Scheels is an equal employment opportunity employer providing equal employment opportunities to individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Scheels will provide reasonable accommodations for qualified individuals when appropriate.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.