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HR Generalist
13 hours ago
What You'll Do:
This role provides HR Service to all Edward Jones associates in both U.S. and Canada, and family members, as well as applicants, candidates, and third-party vendors. As a HR Generalist – HR Help, you will answer general HR questions and inquires, in addition to complex questions or scenarios requiring HR explanation, guidance and/or consultation in gray areas where little or no guidance is available. In addition, you will also be responsible for training new associates to the HR HELP Team
Here are a few of the key responsibilities you will be a part of:
- Respond to phone and written fundamental HR questions to ensure professional and efficient service delivery using our case management platform ServiceNow.
- Serve as first level HR support for associates regarding benefits, compensation, performance, and conduct management, hiring procedures, HR policy interpretation and promotion, separation, and transfer processes.
- Collaborate with other cross-functional HR teams to escalate associate inquiries when appropriate or guides associate to correct team if inquiries fall outside of HR HELP's scope.
- Responsible for additional responsibilities while maintaining core service call and written case volume, measures and quality tied to accuracy, completeness, and EQ/experience.
- Utilize de-escalation techniques and offer support when responding to associates who are distressed by work related matters, personal crisis, or other concerns.
Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.
Company DescriptionJoin a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 9 million clients and 20,000 financial advisors across the U.S. and Canada, we're proud to be privately-owned, placing the focus on our clients rather than shareholder returns.
Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging.
People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career.
View our Purpose, Inclusion and Citizenship Report.
¹Fortune 500, published June 2024, data as of December 2023. Compensation provided for using, not obtaining, the rating.
Awards and Accolades
At Edward Jones, we are building a place where everyone feels like they belong. We're proud of our associates' contributions to the firm and the recognitions we have received.
Check out our U.S. awards and accolades: Insights & Information Blog Postings about Edward Jones
Check out our Canadian awards and accolades: Insights & Information Blog Postings about Edward Jones
What Experience You'll Need:
- Bachelor's degree in human resources related field or equivalent HR experience
- 3+ years of experience in a Human Resource related field, including :
- Strong organizational, sound judgement and problem-solving skill
- Ability to de-escalate callers or contacts using customer service techniques and clear explanation.
- Ability to work in a dynamic, fast paced, service focused environment
What Could Set You Apart:
- A PHR or SPHR
- Experience as an HR Generalist, in addition to a background in customer service
Current INTERNAL home-based associates: While this role is posted as hybrid, if selected and accepted, you may retain your home-based status. Edward Jones intends in good faith to continue offering the role as home-based, though future business or regulatory needs may require on-site work.
Salary Information
Edward Jones' compensation and benefits package includes medical and prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness), short- and long-term disability, basic life, and basic AD&D coverage. Short- and long-term disability, basic life, and basic AD&D coverage are provided at no cost to associates. Edward Jones offers a 401k retirement plan, and tax-advantaged accounts: health savings account, and flexible spending account. Edward Jones observes ten paid holidays and provides 15 days of vacation for new associates beginning on January 1 of each year, as well as sick time, personal days, and a paid day for volunteerism. Associates may be eligible for bonuses and profit sharing. All associates are eligible for the firm's Employee Assistance Program. For more information on the Benefits available to Edward Jones associates, please visit our benefits page.
