Director of Community Growth

Job Title: Director, Community & Operations

Full-Time
• Remote (US)

Reports to: Owner

Salary: $70, ,000 + Performance Bonus

About The Photo Managers

The Photo Managers (TPM) is the leading global community for professional photo organizers, digital asset specialists, and visual storytellers. With 500-1,000 independent business owners across North America, EMEA, APAC, and ANZ,

TPM provides training, certification, business resources, community support, and world-class events for this rapidly emerging profession.

We are a small, hands-on team operating in a fast-growing niche industry. We are now entering a new stage of scale, expanding our membership globally, strengthening industry partnerships, and elevating professional recognition for the field of photo and digital asset management.

Job Summary:
The Director, Community & Operations is the driving force behind our organization's growth and daily function. This person will be responsible for developing and executing strategies to expand our membership base, cultivate and secure sponsor partnerships, plan and execute dynamic events, and ensure the smooth day-to-day running of all operations. The ideal candidate is an organized, self-starting professional with excellent communication and leadership skills who can manage multiple priorities in a fast-paced environment.

Key Responsibilities:

Community Membership Growth

• Develop and implement comprehensive strategies to 
  grow community membership
   and enhance member satisfaction and retention.
• Serve as the primary point of contact and brand ambassador for community members, fostering a welcoming and inclusive environment.
• Utilize various platforms (social media, forums, events) to engage with members, build relationships, and encourage active participation.
• Gather and analyze feedback from members to inform internal teams and improve the overall member experience.

Sponsorship & Business Development

• Identify, solicit, and steward relationships with potential and current 
  Vendors, partners and sponsors.
• Develop and implement sponsorship strategies to meet revenue goals and ensure deliverables (e.g., branding, public mentions) are met.
• Negotiate and execute sponsorship agreements and maintain detailed records for compliance and reporting.
• Collaborate with marketing contractors to create promotional materials and leverage events for cross-promotional opportunities with member businesses and partners.

Day-to-Day Operations

• Oversee 
  daily operations
  , ensuring efficient workflows and alignment with organizational goals.
• Manage administrative processes, including maintaining accurate records, managing budgets, and preparing reports for leadership.
• Coordinate with internal teams and external vendors/suppliers to manage resources and ensure smooth execution of all activities.
• Implement and enforce operational policies and procedures, ensuring compliance with legal and organizational standards.

Event Planning & Execution

• Plan, coordinate, and execute all aspects of special events, from small workshops to virtual and onsite conferences.
• Manage event logistics, including venue selection, vendor management, catering, A/V needs, and on-site execution.
• Develop event budgets, timelines, and marketing schedules, tracking expenses and revenue, ensuring partner attendance to ensure profitability targets are achieved, and conducting post-event analysis to measure success.
• Recruit, train, and coordinate event staff and volunteers, ensuring a high level of customer service.

Qualifications:

• 5+ years in membership development, community growth, association management, business development, partnerships, or event leadership.
• Proven experience growing a membership-based or subscription-based community.
• Experience working with (or selling to) independent small-business owners, creative entrepreneurs, or service-based professionals.
• Comfort operating in an emerging or niche market where education, credibility, and awareness building are essential.
• Strong sales, marketing financial management skills, including experience with budgeting, forecasting, and expense tracking.
• Excellent communication, negotiation, and interpersonal skills, with a track record of building strong relationships with diverse stakeholders while creating compelling value propositions for membership and partnerships
• Exceptional organizational skills, attention to detail, resourceful, and the ability to manage multiple projects and events simultaneously with limited staff support.
• Proficiency with relevant software, including CRM systems (e.g., ontraport), social media, and Google office products.
• Flexibility to work occasional evenings and weekends as required by schedules.