Operations Manager

Do you crave a career that truly makes an impact in people's lives? Do you thrive on problem-solving and finding solutions? Join a dedicated, tight-knit team that creates an immediate and meaningful impact every day

Leidos QTC Health Services is seeking an Operations Manager for our Occupational Health team. You will oversee daily project operations and act as a liaison between project management, planning, and the project team. The duties will include managing staff recruitment, training, performance, and assignments by monitoring progress, resolving issues, and ensuring productivity, quality, and client satisfaction goals are met.

Primary Responsibilities:

• Responsible for submission of weekly, monthly, quarterly and annual management reports as required by the contract
• Executes all documentation, communications, and job tasks, whether manual or automated, with strict adherence to all applicable PHI and PII laws, regulations, and LQTC policies.
• Responsible for the specific team performance in order to achieve the operational goals of timeliness, quality, and customer service
• Identify and maintain appropriate staffing levels
• Responsible for coordinating subordinate employee recruitment, performance assessment, work assignments, salary, and recognition/disciplinary actions
• Manage processes and procedures to ensure timely and quality completion of work according to client's contractual obligations
• Responsible for the daily operational workflow, to include communication with external and internal customers, resolution of customer issues, and identify workflow concerns for specific cases and employees
• Ensure the use of best practice workflows and operational excellence in activities are utilized and seeks methods of automating recurring processes
• Direct the training of team members on workflow and contractual modifications expeditiously
• Manage processes focused on effective customer service, ensure immediate escalation of issues, and participate in meetings to discuss the medical records process
• Analyze and report on a monthly and quarterly basis operational statistics
• Administer and monitor cost effective fiscal controls and services
• Assist in providing timely and exceptional training for our providers (medical professionals) in QTC's network
• Responsible for monitoring and managing operational expenses (OPEX)
• Perform other duties and responsibilities as assigned

Required Qualifications:

• Bachelor's degree from an accredited college preferably in a healthcare related field or equivalent experience/combined education
• 7 years of leadership experience
• If applicable, must be able to pass a federal background check and/or obtain and maintain additional clearances as specified by the contract (e.g., NACI, PIV, SMS, TMS).

Preferred Qualifications:

• Project management and medical case management life cycle experience
• 7 years of leadership experience of managed care/medical case management or healthcare
• Strong leadership skills with the ability to prioritize and delegate effectively
• Sound knowledge and understanding of medical terminology and body systems
• Possess and demonstrate skills necessary to analyze information, problems, procedures and situations
• Strong working knowledge of electronic scheduling systems and Electronic Medical Records (EMR)
• Strong working knowledge of case management programs

Additional Information:

• Shift: Monday – Friday, 8-hour shift between 5:00 AM – 5:00 PM PST
• Shift will be discussed during interview
• Location: Hybrid
• 1 day onsite at our San Dimas, CA Office (Located at 924 Overland Ct San Dimas, CA 91773)
• Travel requirements: Possibly 2 events per year

About Leidos QTC Health Services

Leidos QTC Health Services collaborates closely with government and non-government customers to address current and future program needs within the health services domain. We specialize in disability-focused medical examinations, independent medical exams and review services, occupational health services, diagnostic testing, and case management solutions. As innovators, we focus on advancing technologies that improve service delivery, with a particular emphasis on enhancing accessibility for examinees in rural communities. With a proven track record of continuous improvement and steady growth, we now handle over 2 million appointments annually. Visit for more information.

Compensation and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. As a result, we offer meaningful and engaging careers to support you and your career goals, all while nurturing a healthy work-life balance. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

This role may fall under the Service Contract Act (SCA), a federal law which provides for a U.S. Department of Labor-prescribed minimum prevailing rate of pay and certain benefit levels. Where appropriate, Company-provided benefit plans such as comprehensive leave, holiday, medical, dental, life, accident, disability coverages, retirement plan contributions, and other health and welfare benefits and payments are utilized to meet these obligations.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos QTC Health Services will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

Required

• High School Diploma or better

Preferred

• Bachelors or better in Health Administration

Preferred

• Electronic Medical Records
• Leadership
• Medical Terminology
• Executing Multiple Tasks
• Problem Solving

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.