Sr. Systems Engineer

ORGANIZATION

The Center for Autism and Related Disorders is seeking highly motivated professionals to join our team. As a member of our growing, founder-owned organization, you'll have the opportunity to join a well-established, mission-driven industry leader focused on helping people with autism live their best lives. CARD offers a dynamic work environment where your talents and skills will be valued and rewarded. The Center for Autism and Related Disorders (CARD) is among the world's largest and most experienced organizations effectively treating individuals of all ages who are diagnosed with autism spectrum disorder. CARD treats autistic individuals using the principles of applied behavior analysis (ABA), which is empirically proven to be the most effective method addressing the behaviors and deficits commonly associated with autism. With locations throughout the US, CARD's mission is to provide top-quality services that help every patient fulfill their potential and live joyful lives. Through its network of trained behavior technicians, Board Certified Behavior Analysts, and researchers, CARD develops and implements quality, comprehensive, and individualized treatment programs that lead to success.

Remote Location - TX Austin, Texas 78701

POSITION OVERVIEW:

As a Sr. System Engineer, you will support enterprise IT infrastructure across on-prem and cloud environments (AWS). This role covers a broad range of responsibilities from infrastructure administration and escalated end-user support to automation, monitoring, patching, and identity management. You will serve as a critical resource supporting daily operational needs, while also participating in strategic initiatives and projects.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Perform system administration tasks including server management, patching (AutoMox), and monitoring (PRTG, LanSweeper, etc.)
• Administer and maintain VMware vSphere 8 environments and TrueNAS Core storage systems
• Support AWS cloud environments with connectivity to on-prem infrastructure
• Provide high-level support for escalated tickets beyond L1/L2 help desk capabilities
• Manage and maintain Active Directory and Okta, including directory sync and IAM best practices
• Support and troubleshoot Microsoft 365 (Exchange Online, Teams, SharePoint) and its integration with Okta and AD
• Maintain and enhance PowerShell scripts to automate routine administrative tasks
• Monitor backup systems and ensure successful job completion and compliance
• Maintain documentation and serve as a point of knowledge for systems processes and configurations
• Participate in infrastructure-related projects such as image creation, Windows 11 deployment, and server refresh initiatives

REQUIREMENTS:

• Bachelor's or master's degree in related technical field
• 7+ years of experience managing enterprise IT infrastructure

KNOWLEDGE, SKILLS, AND ABILITIES:

• Solid experience with VMware vSphere, Windows Server (2012–2022), and Active Directory
• Working knowledge of TrueNAS Core or similar storage platforms
• Experience with Okta, including integration with AD and M365
• Proficiency with Microsoft 365 (Exchange Online, SharePoint, Teams)
• Experience managing AWS environments in production settings
• Hands-on expertise in PowerShell scripting
• Familiarity with patching and backup tools (AutoMox, Veeam, etc.)
• Strong understanding of ticketing systems and ITIL-based operations
• Excellent troubleshooting skills and a collaborative, can-do attitude
• AutoMox experience preferred
• PRTG, LanSweeper experience preferred
• SQL Server administration experience preferred
• SharePoint permission structures experience preferred
• Azure AD / Entra experience preferred
• Imaging tools (e.g., PDQ, SCCM) experience preferred
• Cisco switching/firewall basics experience preferred
• Windows 11 rollout and policy management experience preferred

WORK ENVIRONMENT:

• Includes a typical remote office environment, with minimal exposure to excessive noise or adverse environmental issues. Occasional travel to Plano, TX data center required.

PHYSICAL REQUIREMENTS:

• Ability to sit or stand for prolonged periods of time
• Ability to work on a computer throughout the majority of the day, as tasks require
• Ability to use and speak on the phone or via teleconference, as needed throughout the day

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