Sr. Support Technician

4 days ago

Southfield, Michigan, United States Great Expressions Dental Centers Full time

What you'll do…

The Senior Support Specialist position is responsible for the support of end user desktop, laptop, phone, mobile device hardware, and software services. Addresses all incidents, according to service level agreements, through the service desk system.

This full-time position is a hybrid position at the Practice Support Center (in Southfield, MI) requiring an onsite presence fours days/week with a remote day on Friday.

What you'll bring to the team…

  • Work all incidents, according to service level agreements, within the service desk system
  • Leverage, design, and update enterprise desktop automation tools and implement additional automation
  • Support enterprise environment through Microsoft Active Directory, Microsoft Group Policy, DNS, and DHCP
  • Analyze and make recommendations for hardware and software standardization
  • Document and/or improve procedures relating to standards and polices
  • Analytics, problem solving, and troubleshooting skills
  • Excellent written and verbal communication skills
  • Work in a collaborative team-oriented environment

What we require you have…

  • Experience in Microsoft enterprise environments
  • Administration experience with computer imaging and enterprise desktop automation tools
  • Experience using Microsoft Active Directory, Microsoft Group Policy, DNS, and DHCP
  • Knowledge of office automation products and computer peripherals, such as printers and scanners
  • Proficient with Microsoft Office suite (Word, Excel, PowerPoint, Outlook)

Education & Experience…

  • Associates degree in Computer Science or related computer discipline, or equivalent
  • Minimum of four years of experience working in Information Technology
  • Minimum of two year working in workstation system support
  • Will accept any suitable combination of education, training, or experience

About GEDC…

Since 1982, Great Expressions has been at the forefront of dental innovation, setting the standard for exceptional care and unforgettable patient experiences. Now, we're entering a new era of transformation, and we want you to be a part of it. Our recently appointed leadership team brings over a century of collective dental expertise and is backed by dynamic investment support to pave the way for groundbreaking changes. We're channeling our resources and energy into revolutionizing our technology platform, expanding service offerings, and creating a personalized patient experience that goes beyond the expected. At Great Expressions, we're not just transforming dentistry; we're investing in the growth and development of our team. Join us and be a part of a career that blends innovation and professionalism, where your contribution shapes the future of dental excellence.

GEDC is committed to diversity and inclusion and is proud to be an equal opportunity employer. All qualified applicants are welcomed and encouraged to apply.

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