Order Management Specialist

4 days ago

Raleigh, North Carolina, United States Storr Office Environments Full time $40,000 - $80,000 per year

We are adding an Order Management Specialist to the team

The Order Management Specialist (OMS) will provide a high level of customer service and create a memorable experience for our customers. The OMS is responsible for order/quote entry, confirming order status, vendor acknowledgments, and customer follow-up. This position will work directly with the sales, design, and project management teams in an effort to exceed the customer's expectations. The ideal candidate will have strong problem-solving and communication skills and work well in a team environment.

Primary Duties and Responsibilities

  • Supporting the Sales Team with all aspects of order fulfillment
  • Ensuring data accuracy regarding quoting and order placement
  • Following up with vendors to ensure the accurate shipment and receipt dates
  • Updating and tracking delivery tickets to ensure proper completion of orders
  • Working with vendors to improve upon ship dates, order inaccuracies, and other issues affecting customer orders
  • Working with sales to stay in communication with the customer throughout the ordering process
  • Working with vendors to obtain pricing, dealer discount information, and freight charges for orders and quoting proposals
  • Ensuring that billing is handled properly and promptly, including: coding, releasing of orders and invoices, and billing of proper dollar amounts
  • Communicating daily with accounting to ensure that all pending issues have been resolved
  • Ensuring that zero sell and credit memos have the proper authorization and are completed per company policy
  • Troubleshooting any issues that occur with work orders and communicating these to the team in a timely manner in order to rectify the situation
  • Taking part in weekly status meetings to ensure pertinent information is conveyed to team members regarding order fulfillment and customer satisfaction
  • Understanding and following all sales service customer agreements
  • Maintaining product contracts for customers (found on the T drive)
  • Maintaining a clean and organized workspace, including all files and documents
  • Reviewing ATB reports and working with the sales staff to resolve any issues to ensure that payment is received in a timely manner
  • Providing back-up telephone coverage to the receptionist as needed
  • Informing the CSR Manager any time an issue needs to be addressed or elevated
  • Helping with any other duties as needed by the team at the discretion of the CSR Manager

Education and/or Experience

  • Associates Degree with 2 years of high-level customer service and data entry experience or equivalent combination of education and experience. (some accounting or purchasing background preferred)
  • Experience working with computers and Windows operating system
  • Interior design background a plus

Our Benefits

  • Medical, Dental & Vision
  • 401K with match potential
  • Maternity and Paternity leave
  • 2 weeks of PTO
  • Work / Life Balance
  • Flexible Work Schedule
  • Casual Dress


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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