Customer Service Manager

2 days ago

United States Pengate Handling Systems, Inc. Full time

As the premiere Raymond Solutions & Service Center in the Northeast, Pengate Handling Systems built a reputation based on cutting-edge innovation, quality products and outstanding service. In addition to the full line of Raymond forklifts and equipment, we offer comprehensive material handling solutions to take your day-to-day warehousing and distribution operations to a new level of performance and productivity.

Pengate Handling Systems is looking for a Customer Service Manager to join our service team

What You'll Do

  • Will be the key manager and direct relationship builder with our customers and vendors. This is a field-based aftermarket sales management position and requires travel 75% of the time.
  • Will oversee the day-to-day activities of the TOYOTA/RAYMOND Customer Service Representative team to ensure that service & parts sales support the approved profitability of TOYOTA/RAYMOND service & parts in the business plan.
  • Will develop account plans with the CSR's for Key accounts and be responsible for annual aftermarket goals.
  • Responsible for forecasting and achieving annual service contract growth and managing commodity sales events (Tires, forks, etc.)
  • Develop sales strategies and conduct sales meetings. Coordinate activities among other managers ensuring proper communication. Review and approve sales-related functions as required.
  • Recruit, select, train, develop, and coach direct reports.

What You'll Need

  • Must have direct customer sales or service experience at the operational and sales level, not just management experience.
  • Minimum 10 years of experience in the forklift aftermarket parts business with an OEM or appropriate dealership.
  • BA or BS degree in Business, Marketing, Engineering, or Economics or equivalent experience.
  • Must have product knowledge in aftermarket parts and general sales and market knowledge of the forklift and material handling market.
  • Must be able to establish and maintain dealer account confidence.
  • Must be able to professionally manage the day-to-day activities and results of the field sales team.
  • Must be proficient in Microsoft office products specifically Excel.
  • Must possess a strong work ethic, dedication, and be self-motivated to learn.
  • Must be a problem solver who is capable of working with confidential information.

Travel Requirements

  • Minimum of 75% travel requirement per month

Benefits of working at Pengate

  • Generous PTO and paid holidays
  • 401(k) w/ match
  • Comprehensive medical benefits, dental plans, and vision coverage
  • Opportunities for advancement and ongoing professional development

Pengate Handling Systems is dedicated to being an Equal Opportunity Employer. We promote and celebrate a diverse workforce and do not tolerate any discrimination. All human relations decisions will not be based on persons' race, color, religion, sex, national original, marital status, disability, genetic information, age, veteran status, or citizenship. All potential hires are subject to pre-employment checks which include but are not limited to background checks and drug screenings. In addition, we will provide reasonable accommodations for individuals with disabilities. Should you require an accommodation in completing an application, interview, or pre-employment requirement, please reach out to our Talent Acquisition team at

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