Technical Product Systems Analyst

JOB DESCRIPTION

Join us to shape innovative solutions that drive business impact and operational excellence. Make a difference by bridging technology and business needs.

Job Summary:

As a Technical Product Systems Analyst in our Product Systems team, you collaborate with stakeholders to deliver impactful solutions. You analyze systems and processes, develop clear documentation, and support data-driven decision making. You help ensure our products meet business goals and user expectations. Your work enables us to operate efficiently and deliver value.

Job Responsibilities:

• Gather and document business and technical requirements.
• Analyze systems and processes to identify improvements.
• Develop and maintain technical documentation.
• Perform data analysis and mapping for integrations and enhancements.
• Facilitate communication between technical and business teams.
• Design and execute test plans to validate solutions.
• Support planning, scheduling, and tracking of product milestones.
• Collaborate with product and IT teams to implement solutions.
• Coordinate and facilitate user acceptance testing sessions.
• Build strong relationships with partners through clear communication.
• Manage product roadmap, releases, and dependencies.

Required qualifications, capabilities, and skills:

• Experience in business architecture or similar analytical roles.
• Strong understanding of business processes and technology.
• Excellent analytical and problem-solving abilities.
• Effective communication skills with stakeholders at all levels.
• Experience with business modeling tools and methodologies.
• Ability to create and maintain technical documentation.
• Skilled in data analysis and data mapping.
• Experience designing and executing test plans.
• Ability to manage product roadmaps and releases.
• Strong relationship-building and facilitation skills.
• Focus on risk management and controls.

Preferred qualifications, capabilities, and skills:

• Experience with product management or systems analysis.
• Familiarity with user acceptance testing processes.
• Knowledge of release and dependency management.
• Experience with technical writing and documentation.
• Proficiency in data integration and migration projects.
• Experience working in cross-functional teams.
• Strong organizational and time management skills.

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.