Senior Manager, Third Party Operations

Key Responsibilities

• Lead daily operations across 3rd Party Domestic Replenishment and Hot Market/Event Manufacturing, ensuring accuracy, timeliness, and quality in all product flows.
• Manage and develop a team of managers and specialists, fostering accountability, efficiency, and professional growth.
• Build, onboard, and evaluate vendor partnerships, ensuring capacity, quality, cost, and speed while maintaining strong, collaborative relationships.
• Collaborate with Sales, Planning, Merchandising, Inventory, and Logistics to align forecasts, inventory flow, and execution strategies.
• Serve as the primary escalation point during live events, balancing speed, quality, and cost in real-time decision making.
• Track and report on KPIs (Key Performance Indicators) including OTIF (On-Time In Full), SLA (Service Level Agreements), and vendor performance, driving continuous improvement initiatives.
• Strengthen systems, reporting, and workflows that support both steady-state replenishment and high-pressure hot market execution.
• Identify bottlenecks, implement solutions, and establish best practices that enhance overall team and vendor performance.
• Travel to key markets and facilities to oversee on-the-ground operations, resolve issues in real time, and ensure seamless execution and partner accountability.
• Manage calendar adherence, driving efficiency, visibility, and scalability as Hot Market, Events, and Replenishment demand grows.
• Align across the 3rd Party team and internal facilities to deliver flawless execution.
• Support other business needs, initiatives, and priorities as required to ensure organizational success.

Qualifications

• 6+ years of experience in operations, supply chain, or event-driven production, with at least 2 years in a leadership role.
• Demonstrated success leading teams in both steady and fast-paced environments.
• Strong vendor management skills, including onboarding, evaluation, and long-term relationship building.
• Experience managing performance against KPIs (Key Performance Indicators) and vendor scorecards.
• Strong knowledge of apparel production timelines, quality standards, and compliance requirements preferred.
• Proven experience managing 3rd party vendors and supply chain partners, ensuring accountability across cost, capacity, and service expectations.
• Solid background in manufacturing and logistics processes, with the ability to bridge daily execution and long-term operational efficiency.
• Excellent communication, organizational, and cross-functional collaboration skills.
• Strong knowledge and understanding of major sports leagues and special event dynamics.
• Bachelor's degree in Business Administration, Supply Chain Management, Operations Management, or a related field preferred.
• Ability to travel up to 25% to support vendors, events, and onsite execution.
• Advanced proficiency in Microsoft Excel (pivot tables, lookups, conditional formulas) and the Microsoft 365 suite (Outlook, Teams, PowerPoint, SharePoint), with the ability to build and maintain clear operational reports/dashboards to drive decisions.

About You

• You thrive in fast-paced, ever-changing environments where agility and quick decision-making are critical.
• You're a hands-on leader who empowers your team, sets clear expectations, and delivers results.
• You know how to build trust with vendors, cross-functional partners, and teammates, and can influence outcomes without formal authority.
• You're equally comfortable solving urgent problems in the moment and driving long-term process improvements.
• You bring a passion for sports and understand the fast-moving, unpredictable nature of major leagues and live events.