Global CI Digitalization Leader

2 weeks ago

Milwaukee, Wisconsin, United States Johnson Controls Full time

The Global CI System Digitalization Leader will lead the design and delivery of the future-state digital experience for field users, shaping the "JCI in Your Pocket" vision. This role is responsible for ensuring that daily visual management, coaching, and problem-solving tools are accessible in a simple, intuitive, and role-specific format. The Product Owner will collaborate closely with IT and business stakeholders to enable a seamless, agent-supported experience that simplifies the value stream and reduces reliance on legacy middleware systems.

Key Responsibilities

  • User Experience & Design Leadership
  • Define the look, feel, and functionality of the future digital experience for field roles.
  • Ensure that each role's daily visual management is delivered in a simple, consumable format.
  • Integrate just-in-time coaching and problem-solving tools for leaders and frontline employees.
  • Digital Product Ownership
  • Own the roadmap for the "JCI in Your Pocket" experience, aligning with enterprise simplification goals.
  • Validate and prioritize features based on user needs, business impact, and technical feasibility.
  • Business System Integration
  • Partner with IT to transition roles/functions into the Business System as an interactive, agent-enabled experience.
  • Support the simplification of the value stream and enable removal or redesign of legacy middleware (e.g., Salesforce) without disrupting customer or frontline operations.
  • Stakeholder Collaboration
  • Work cross-functionally with operations, IT, and CI teams to ensure alignment and adoption.
  • Serve as a voice of the field in digital product development, ensuring tools meet real-world needs.

Qualifications

  • Bachelor's degree in Business, Digital Product Management, UX Design, or related field.
  • 5+ years of experience in product ownership, digital transformation, or field operations.
  • Strong understanding of user-centered design, visual management, and continuous improvement.
  • Experience working with IT teams on enterprise system integration and simplification.
  • Excellent communication and stakeholder engagement skills.

Preferred Skills

  • Experience with agent-based systems and digital coaching platforms.
  • Familiarity with middleware architecture and system rationalization.
  • Lean or Six Sigma certification.
  • Background in field operations or frontline enablement.

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