Rooms Division Manager

2 weeks ago

Vancouver, Washington, United States CoHo Services Full time

Position Summary:

Responsible for providing guidance and leadership to the Rooms Division, ensuring consistent compliance of hotel policies and quality customer service.

Essential Functions:

  • Direct activities of Front Desk and Housekeeping managers through guidance, leadership and instruction.
  • Monitor room related systems that directly impact the guest to ensure proper procedures are in place and followed.
  • Communicate with guests and employees verbally and in writing to answer questions and resolve issues.
  • Ensure guest reservation policies, standards and procedures are met.
  • Ensure all complaints and problems are resolved.
  • Ensure Front Desk and Housekeeping procedures are followed and issues immediately resolved.
  • Delegate authority and assign responsibilities to Front Desk and Housekeeping managers.
  • Conduct performance evaluations for Front Desk and Housekeeping managers and key personnel.
  • Support Front Desk and Housekeeping managers in implementing procedures, service standards, goal setting and execution of daily duties.
  • Assist with the overall budget for the rooms division.
  • Coordinate processes that align marketing, hotel operations and revenue management to enhance profitability and overall guest satisfaction.
  • Allocate funds and authorize expenditures.
  • Inspect guest rooms, public areas, and grounds for cleanliness and appearance.
  • Participate in appropriate industry related community and state organizations.

Additional Responsibilities:

  • Keep work area neat and organized.
  • Conduct self in a professional manner at all times.
  • Maintain a safe working environment and immediately report all unsafe conditions.
  • Maintain a good working relationship with all departments.
  • Comply with all policies and procedures set forth by the property Employee Handbook.
  • Perform all other duties as assigned.

Qualifications:

  • Minimum of two years of management experience in the hospitality field. College degree a plus.
  • Proven managerial skills in decision making, meeting deadlines, negotiating contracts of vendors, and analytical ability and planning.
  • Computer skills required, familiar with Microsoft Office and experience with hotel information systems.
  • Effectively read, write and communicate with guests, staff and management in a professional manner.
  • Understand budgets, staffing models and cost controls.
  • Knowledge of all room's operations within a hotel environment, including all laws and regulations related to these operations.
  • Prioritize structure and complete tasks in support of the properties goals and objectives.
  • Always maintain a professional appearance.
  • Highly service-oriented.
  • Possession of government required licenses or certificates.

Pay: $60, $65,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • AD&D insurance
  • Dental insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Vision insurance

Work Location: In person

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