Customer Service Coordinator

4 days ago

Charlotte, North Carolina, United States Savage Full time $40,000 - $60,000 per year

Grow Your Career with Savage

Savage is a global provider of supply chain infrastructure and logistics solutions with more than 200 locations across the United States, Canada, Mexico and Saudi Arabia. Since we were founded in 1946, we've grown from a small family business to an international company with more than 4,000 team members. We're proud to be recognized as a Military Friendly Employer and a Top Company for Women to Work in Transportation. Savage is a place where your growth is supported and your impact matters. Join us and do things you never dreamed possible.

These are just a few of the benefits you can expect from working with Savage:

  • Opportunities for Growth
  • Paid Holidays, Profit Sharing & Paid Time Off
  • Excellent benefits including medical, dental, vision, and 401(k) with match

About The Role:

The Coordinator's primary responsibilities include providing administrative support to the Operations Manager and team. The Coordinator will provide all data entry into report directly to the Operations Manager.

What you will be doing: 

  • Manage customer orders and inventory systems  
  • Answering phones and assisting with customer needs
  • Enter customer orders and railcar shipments in inventory 
  • Insure all railcars' Inbound and Outbound inspections are completed
  • Scale trucks in and out for load weights
  • Prepare documentation for truck arrivals and departures (Bill of Lading, Truck Arrival Checklist, Truck Departure Checklist)
  • Prepare load schedule for next day's loads
  • Enter heating charges in inventory systems
  • Provide Safety Briefing to new drivers, vendors and visitors
  • Contact carriers to schedule pick up times for next day's loads

Requirements of a successful Coordinator: 

  • Ability to follow directions (written and verbal)
  • Attention to detail, self-motivated, multi-task and good organizational skills
  • Knowledge of MS Office Suite to include Word, Excel, and Power Point, Outlook
  • Excellent customer service skills
  • High School Diploma or GED equivalent 

Here are some of the physical requirements of this role:

  • Coordinator will work on-site
  • Must be able to sit for long periods of time

Additional Information:

  • A complete job description is available upon request
  • Savage is an Equal Opportunity Employer and maintains a drug-free workplace
  • California Residents Job Application Privacy Notice  
  • You may view available jobs at and apply using the online job posting.
  • Eligible full-time team members may participate in the company benefit package, which currently includes medical, dental, and vision plans; company-paid life, AD&D and disability insurance; supplemental life and disability options; health savings and flex spending accounts; profit sharing; and a 401(k) plan with match.
  • Part-time team members are eligible to participate in the 401(k) plan with match, profit sharing, and may be eligible to participate in the medical plan depending on hours worked.
  • Our benefit packages may change from time to time.

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