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Training Specialist

5 hours ago

San Jose, California, United States SOURCEWISE Full time

PUBLIC AUTHORITY SERVICES BY SOURCEWISE

JOB DESCRIPTION

POSITION: Training Specialist

PROGRAM DESCRIPTION:

Santa Clara County contracts with Sourcewise--Santa Clara County's Area Agency on Aging--to provide Public Authority Services (PA) for the In-Home Supportive Services (IHSS) program. The Public Authority has three mandates set forth by the State of California:

  • Provide a worker registry for consumers of IHSS that recruits, screens and refers available home care providers to eligible IHSS consumers
  • Provide access to training for consumers and providers
  • Act as the employer of record for the county's IHSS Program

Public Authority Services is a nonprofit organization that provides the above services, among others, to help aged and disabled individuals remain living safely in their homes.

ABOUT THE TRAINING DEPARTMENT:

The Public Authority Services Training department offers free training opportunities to IHSS caregivers (providers) and care recipients (consumers). The common goal is to support care providers with knowledge and basic skills necessary for administering quality in-home care services and prevent injuries. Training opportunities and materials are also provided to IHSS consumers to support them in their role as the employer of their care providers.

The Training Specialist will assist the Training Supervisor/Manager in further development and improvement of classes and lesson plans for in-home care providers and consumers. This role will also assist the supervisor with semester schedules, develop training materials and educational articles, provide information and clarification to care recipients and providers via telephone, and lead a few non-medical training classes per semester, as well as other tasks related to training.

REQUIREMENTS:

  • Ability to communicate professionally via telephone and in person, dealing tactfully and courteously with the public and agency personnel
  • Experience with group facilitation and public speaking
  • Interest in creating lesson plans and educational presentations
  • Proficient computer skills utilizing standard business MS Office software
  • Ability to manage multiple deadlines, functioning independently or as part of a team
  • Strong organizational skills with attention to detail
  • Self-starter who exercises independent judgement to accomplish department goals
  • Interest in working with elderly and disabled individuals and their caregivers
  • Bilingual Spanish, Vietnamese, and/or Mandarin desirable
  • Ability to travel using own vehicle within Santa Clara County to facilitate training sessions; Valid California Driver's License.
  • Follow Sourcewise Standards of Conduct

DUTIES AND RESPONSIBILITIES:

The duties below are representative of the range of responsibilities expected of the Training Specialist but are not intended to be all-inclusive:

  • Respond to telephone and email inquiries from IHSS consumers and care providers interested in training opportunities provided through PA.
  • Assist in development and facilitation of training classes and materials for care providers and consumers that may be delivered in person or through printed materials, videos, or online.
  • Lead training classes for groups of up to 30 adult care providers.
  • Contribute short educational articles for the quarterly consumer newsletter.
  • Prepare and mail reminder letters and other appropriate correspondence.
  • Gather and provide feedback to the Training Supervisor/Manager on the effectiveness of the training classes.
  • Assist the Training Supervisor/Manager in planning and coordinating training activities and schedules.
  • Maintain current information and notifications for registration of care providers and consumers into training classes.
  • Share information and guidance with individuals interested in joining Sourcewise/PA programs or services.
  • Assist other departments in facilitating training to complete IHSS Provider Enrollment or join the PA Registry.
  • Update databases and spreadsheets with provider training history.
  • Maintain confidentiality of all information regarding consumers and care providers.
  • Other duties as assigned.

Job Type: Full-time

Pay: $ $27.00 per hour

Benefits:

  • Dental insurance
  • Employee assistance program
  • Health insurance
  • Health savings account
  • Paid time off
  • Retirement plan
  • Vision insurance

Education:

  • High school or equivalent (Preferred)

Experience:

  • public speaking and/or presenting: 1 year (Preferred)
  • training/teaching: 1 year (Preferred)
  • working with elderly and/or disabled individuals: 1 year (Preferred)

Language:

  • Mandarin Chinese, Vietnamese, and/or Spanish (Preferred)

Work Location: In person