User Experience Design Advisor

Be part of an amazing story

Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The User Experience Design Advisor plays a crucial role in shaping the user experience design for Macy's Inc.'s digital business. They contribute to realizing the strategic vision of Macy's and Bloomingdale's by creating engaging user experiences. Working in a fast-paced, collaborative team environment, they deliver elegant, world-class designs. They excel in solving business goals and user needs, collaborate across functions, and utilize research and data to inform their design decisions. Additionally, they fulfill other assigned duties.

What You Will Do

• Design domain experiences that align with business goals and user needs, including KPIs and user success metrics.
• Collaborate effectively with managers, product managers, engineers, and researchers to define, conceptualize, and design user-facing products.
• Partner with the UX leadership team to define the domain experience and ensure deliverables align with the user experience design vision.
• Design for web, mobile apps, and in-store environments, ensuring a consistent user experience across different platforms.
• Address domain design challenges comprehensively, from conceptualization to execution: conceptualize new products and features, design storyboards, workflows, interactions, wireframes, and high-fidelity mockups based on business goals and user research.
• Work closely with the domain UX Manager and UX Lead to ensure deliverables adhere to the overall design system.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities 
• Demonstrate regular, dependable attendance, and punctuality.

Skills You Will Need

User Experience Design: Ability to design domain experiences that align with business goals and user needs, including KPIs and user success metrics.

Collaboration: Effective collaboration with managers, product managers, engineers, and researchers to define, conceptualize, and design user-facing products.

Strategic Partnership: Capability to partner with the UX leadership team to define the domain experience and ensure deliverables align with the user experience design vision.

Multi-platform Design: Proficiency in designing for web, mobile apps, and in-store environments, ensuring a consistent user experience across different platforms.

Problem Solving: Aptitude to address domain design challenges comprehensively, from conceptualization to execution, based on business goals and user research.

Project Management: Ability to manage multiple projects effectively, prioritize tasks, and communicate timelines to team members.

Ownership Mentality: Desire and capability to take ownership of products/projects and drive them to successful outcomes.

Creativity: Capacity to think creatively, strategically, and technically to solve design challenges.

Technical Communication: Skill in effectively sharing technical information and communicating technical issues and solutions to all levels of the business.

Mobile and Web Design Knowledge: Proficient in designing for mobile apps and responsive web experiences.

User Interface Design: Familiarity with user interface design processes and methodologies, including user-centered design principles.

Who You Are

• Candidates with a Bachelor's degree or equivalent work experience in a related field are encouraged to apply. 1-2 years of direct experience. 
• Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. Occasionally required to move about the workplace and reach with hands and arms. Requires close vision.
• Able to work a flexible schedule based on department and company needs.

What We Can Offer You

Join a team where work is as rewarding as it is fun We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities. 

Some additional benefits we offer include: 

• Merchandise discounts 
• Performance-based incentives 
• Annual merit review 
• Employee Assistance Program with mental health counseling and legal/financial advice 
• Tuition reimbursement 

 Access the full menu of benefits offerings here. 

About Us

This is a great time to join Macy's Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives. 

Join us and help write the next chapter in our story - apply today   

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

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