Team Manager

Posting Details

The New Mexico Regulation and Licensing Department (RLD) is more than regulators, we are the backbone of trust, innovation, and progress across the state. From championing consumer protection to empowering businesses, professionals and industries, RLD is at the center of shaping New Mexico's economic future.

The Boards and Commissions Division, which is one of seven divisions within the RLD, oversees the administration of 28 professional and occupational licensing boards and commissions, and approximately 100,000 individual licenses ranging from dentists and social workers to real estate brokers and cosmetologists. This position is located within the Divisions Professional Licensing Bureau, based out of the Department's Albuquerque office.

Each board and commission has its own set of rules and its own licensing requirements. The Governor of New Mexico appoints members to boards and commissions who work closely with the Superintendent of the New Mexico Regulation and Licensing Department to protect consumer rights while promoting good business practices and economic growth.

Here at RLD, you will find growth, purpose and the chance to leave your mark on one of New Mexico's most influential agencies.

Interviews are anticipated to be conducted within two weeks of closing date.

Why does the job exist?

The Professional Licensing Team Manager will oversee a team of approximately six staff who are responsible for the day-to-day operations of a larger group boards within the Professional Licensing Bureau and act as a Board Administrator, if needed. The Team Manager is a trusted member of the management staff and works closely with other areas of the Division, including legal counsel, compliance and investigative staff, and maintains awareness of activities involving assigned boards and related professions. The position also works with state government contacts outside of the Division, including assigned attorneys from the New Mexico Department of Justice and staff from the State Records Center and Archives, as well as external entities and organizations that are associated with our regulated professions. The Team Manager position exists to direct, coordinate and manage services, provide oversight and to supervise personnel.

How does it get done?

As part of our team, you'll step into a dynamic environment where every day brings new challenges and opportunities. Some key responsibilities of the Team Manager position include:

• Serve as the primary staff contact for one or more health licensing boards in the Professional Licensing Bureau including communication and coordination with board members, licensees, applicants, Division staff, members of the public, the New Mexico Department of Justice, and other professional agencies.
• Directly manage a team of staff including, two senior board administrators, licensing and administrative support positions. This will include involvement in the hiring process, employee evaluations, training, and other management responsibilities.
• Assist one or more licensing boards with administrative functions, including public meetings, rulemaking, communication, record keeping, auditing, and reports related to business of the board and other developments within the regulated profession.
• Maintain reports on workflow processes of assigned boards and supervise staff to ensure consistent and timely response times to licensing inquires, applications, renewals and other constituent inquires; and to identify opportunities to streamline processes and reduce unnecessary regulatory barriers.
• Build relationships with board members, trade associations, educational institutions, programs, and other government agencies that affect our work in professional licensing.

Here at RLD, integrity meets innovation. We bring together bold thinkers, problem-solvers, and dedicated professionals who believe in making a difference.

Who are the customers?

The Team Manager is instrumental in fulfilling the Division's two pronged mission to assist boards and commissions in executing their duties and also to ensure that constituents - which includes current licensees, applicants, and other members of the public -are informed as to requirements for initial licensure, renewal, and accountability and compliance actions related to the regulated by boards and commissions within the Division.

Ideal Candidate

The Team Manager is instrumental in fulfilling the Division's two pronged mission to assist boards and commissions in executing their duties and also to ensure that constituents - which includes current licensees, applicants, and other members of the public -are informed as to requirements for initial licensure, renewal, and accountability and compliance actions related to the regulated by boards and commissions within the Division.

Minimum Qualification

Associate Degree in Business Administration, Public Administration, or Accounting and four (4) years of directly related job experience operating within parameters and guidelines in the areas of office administration, budgeting, purchasing, finance, accounting, auditing, cash management, contract management, and/or in the procedures of business and management principles involved in strategic planning. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling six (6) years may substitute for the required education and experience.

Employment Requirements

Must possess and maintain a current Driver¿s license, Defensive Driving Course Certificate from the State of New Mexico or must pass and receive Defensive Driving Course Certification within 90 days of employment.

Must be able to pass a background check.

Working Conditions

Work is performed in an office setting with exposure to Visual/Video Display Terminal (VDT) and extensive personal computer and phone usage. Some sitting, standing, bending and reaching may be required.

Supplemental Information

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Agency Contact Information: Amanda Lewis Email

For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.

Bargaining Unit Position

This position is not covered by a collective bargaining agreement.