IT Support Analyst

Information Technology (IT) Support Analyst

This position works on-site at our Administrative office in Raleigh, NC.

Join a supportive team who values Compassion, Excellence, Collaboration, Inclusion, Hope, & Authenticity

As our IT Support Analyst, you will provide front-line primary technical support to end users on various technical issues and problems relating to hardware, software and peripherals. You will also be responsible for responding to, documenting and resolving service tickets in a timely manner. The IT Support Analyst must have excellent problem-solving skills to diagnose, evaluate and resolve complex problem situations, or when appropriate, escalate or route them to an appropriate external vendor source.

Additionally, you will also perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention. This position will support multiple platforms including desktops, laptops, mobile devices, conferencing equipment and company electronic medical records. This position may require independent work, share information and assist others with work orders.

Schedule

FT, Mon - Fri 8a-5p.

Must have flexibility to work 3 days/wk at our clinic in Raleigh, after training period.

Pay

$ $28.00 per hour, based on experience.

Benefits

Being a part of a non-profit behavioral health organization has some unique benefits, along with our incredible health insurance options. Working here at SouthLight, you will be able to make a difference in people's lives every day, and know that you are a part of inspiring positive change in your community.

You will be eligible for medical benefits the first of the month following your first 30 days. We have options for a standard plan, as well as an HSA with a $300 initial contribution and up to a $25 per paycheck match. You would receive 10 paid holidays as well as PTO hours which would accrue at a rate of 10 hours per month. After 6 months you would be eligible to enroll in our 401(k) plan which has a 4% match. We also provide company paid life insurance, short- and long-term disability, in house and paid training opportunities, and paid credentialing. SouthLight is also an approved employer for the Public Service Loan Forgiveness Program (PSLF).

Job Responsibilities of an Information Technology Support Analyst

• Resolve help desk issues including troubleshooting hardware and software issues
• Assist in design, development, documentation, analysis, creation, testing or modification of computer systems or programs, based on and related to user or system design specifications
• Assist in maintaining integrity of the network and system security
• Assist in maintaining data storage architecture
• Serves as system administrator for electronic health record system
• Develop and assist in developing and maintaining required technical documentation
• Assist in systems testing, configuring and implementation. i.e. EMR
• Provide user level technical support for end users, computers, printers, etc., including after normal business hours when necessary.
• Maintain an inventory of all technology-related equipment.
• Provide user level training on daily applications used, including, but not limited to: MS Office 365, EMR, and other basic computer related skills
• Lead and assist with end user system updates and monitoring
• Administer user management including active directory, EMR, and MS365.
• Install, troubleshoot and repair software, hardware, and peripherals
• Assist in evaluating and modifying the system's performance. Ensure proper preventive maintenance is performed on all equipment
• Lead and assist with installation, maintenance, and troubleshooting of the office phone system and mobile devices. Provide technical support for mobile issues.

Qualifications of an Information Technology Support Analyst

Education and Experience

• AAS Computer Information Technology preferred or equivalent degree
• 2 - 5 years on the job experience

Competencies, Knowledge, Skills and Abilities

• Knowledge of MS Windows Professional 10 and 11, and MS Office Suite
• Windows Server 2016 and beyond
• Intune/MDM
• Remote Desktop Support
• Active Directory and MS365 Administration
• TCP/IP, DNS and DHCP
• Ability to solve problems, multi-task, and set priorities
• Ability to meet deadlines and adjust to changing priorities
• Experience developing scripts to automate day-to-day desktop activities a plus
• Experience creating and deploying group policy a plus

About SouthLight Healthcare

Tap into your passion at SouthLight Healthcare. Build your career in an environment where your voice, passion and work matters every day. At the core of SouthLight is a commitment to our values, our employees and clients. We strive to be an organization where every colleague can contribute and excel. We are an equal opportunity employer and committed to building a culture that values diversity and inclusion. SouthLight offers competitive opportunities and a robust benefits package.

Founded in 1970, SouthLight Healthcare is one of the area's largest and long-established nonprofit providers of substance use treatment and mental health services. With outpatient and community-based programs, SouthLight provides prevention, education and treatment services in the Triangle and beyond. SouthLight has multiple office locations throughout the Triangle area, serving more than 9,000 clients each year. Services include adult outpatient counseling, Intensive Outpatient Program, Psychiatric Services and Medication Management, Opioid Treatment Program, Court Deferral Program, Peer Support Services, Family Centered Treatment, Community Support Team and a residential treatment program for women and children and more.

We agree not to discriminate against any employee or job applicant because of race, color, religion, national origin, sex. Employment offers are contingent upon a satisfactory pre-employment drug screen. Professional references will be checked and criminal, abuse, driving, and fraud background reports will be obtained. Unsatisfactory results of any of these reports may result in SouthLight withdrawing the offer.