Service Drive Manager-Eau Claire Subaru

10 hours ago

Eau Claire, Wisconsin, United States Morrie's Auto Group Full time

About Us:

Morrie's Auto Group is one of the fastest growing privately-owned dealership groups in the Midwest with 30 stores across Minnesota, Wisconsin, Michigan, and Illinois. We represent comprehensive portfolio of top OEM brands, and we're driven to be the most trusted choice for both our team members and customers.

We invest heavily in developing our people; because when our team grows, our company thrives. That's why we are committed to developing interested employees into management roles, offering industry-leading benefit plan options, and fostering a positive and inclusive culture.

Roles & Responsibilities:

  • Schedule and assign daily work objectives for the service consultants
  • Monitor performance and counsel service consultants with behavioral or performance issues
  • Train, coach, supervise and assist service consultants
  • Assist in the service reception during peak traffic times by greeting customers in a timely and friendly manner to obtain customer and vehicle data
  • Maintain all supplies required to operate the service drive
  • Communicate with team leaders to determine status of jobs
  • Review the open repair order report on a daily basis, review and resolve any open repair orders that are beyond current week's business
  • Partner with all other dealership personnel to ensure quality of service provided to customers
  • Perform quality inspections of vehicles being returned to customers
  • Follow up with customers to ensure satisfaction with service work
  • Understand and comply with federal, state and local regulations such as those governing the disposal of hazardous waste, OSHA right-to-know act, ect:
  • Follow company safety procedures to avoid exposure to fumes, dirt and harsh chemicals

What Morrie's Offers:

  • Industry-leading 401(k) and Roth IRA programs with a 4% company match
  • Full medical coverage through BCBS with their biggest network
  • HSA and Copay plan options, whichever fits your needs
  • Comprehensive dental and vision coverage
  • PTO accrual starting at 2 weeks
  • Free life insurance for all employees
  • AD&D, short- and long-term disability coverage, and voluntary life insurance
  • Flexible spending plans
  • Some benefits are offered to full-time employees only

What You Offer:

  • Ability to maintain a level of professionalism and maintain confidentiality in sensitive situations.
  • Strong verbal and written communication skills
  • Professional personal presentation
  • Attention to detail, organizing and planning
  • Proven track record in customer service
  • Proficient in operating a personal computer including Microsoft Office : Outlook, Excel, and Word.
  • CDK system experience preferred.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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