Program Office Associate

The Rinks aims to provide a great experience for employees and guests alike  Join the team and become part of an industry-leading sports and entertainment organization.

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Thanks for your interest in working on our team

A skate on every foot, a hockey jersey on every back 

Job Title:

Pay Details:

This person is responsible for performing the daily activities required to maintain programs and documents supportive of facility.  Associates are responsible for all guest related information pertaining to programs.

Responsibilities

Daily Requirements

• Answer telephone in a cheerful, courteous and timely manner, and routing calls to appropriate Associates while adhering to phone etiquette policy

• File documents accordingly to meet optimum guest service and efficiency standards

• Adhere and comply with Program Office communication procedures and follow through with daily requirements, including but not limited to statistical game sheets or scoresheets, locker room schedules, data entry, updating and printing rosters and maintaining office supply inventory at appropriate levels

• Brochures, flyers and all program signage/documents are to be in good condition and fully stocked in all areas of the facility at all times

• Maintain physical and computerized files efficiently

• Properly enroll all guest-related transactions in POS systems, Pointstreak, and file any other necessary documents accordingly including USA Hockey memberships

• Assists in all Hockey, Skating and Management requests and projects as required by department management

• Other duties as assigned

Guest Service

• Demonstrate a high degree of knowledge and skill in communicating rink program information to guests

• Operate ticketing, reservations & enrollment programs and systems with proficiency

• Efficiently and accurately, perform daily cash handling activities

• Be thorough, accurate and prompt when responding to Guest inquires and direct the individual to the appropriate Associate when necessary

• Enthusiastically service Guests while performing a multitude of diverse tasks

• Demonstrate the initiative and commitment to communication and teamwork to assure optimal guest service

• Maintain a professional and organized demeanor when working with Guests and teammates

Safety / Security

• Adhere to first aid and emergency guidelines and procedures

• Uphold safety and security protocols as required

• Be alert and communicate safety / security problems to the Supervisor or Lead in a timely manner

• Adhere to manufacturer specifications when using equipment or materials in order to assure no risk to self, fellow Associates or Guests

Facility Maintenance

• Maintain Rinks housekeeping standards for all areas of the facility including; lobby, bleachers, restrooms, meeting spaces, locker rooms, and offices

• Assist in maintenance projects including periodic maintenance of facility equipment

• Set up and maintain facility signage and displays where applicable

• Provide services as required for special events, tournaments and competitions

• Perform various tasks as necessitated by Guest Service or facility requirements

• Adhere to all Rinks policies and procedures

• Other duties as assigned

Skills

• Must be 18 years of age or older

• High School diploma or equivalent preferred

• Flexible schedule with the ability to work nights, weekends and some holidays as required

• Meet minimum mathematical, reading and writing requirements where necessary

• Proficient in Word, Excel and basic computer applications

• Able to operate and maintain printers, copiers, and facsimile equipment

• Knowledge of Max Galaxy and Pointstreak systems preferred

• Prior reception or secretarial experience preferred

• Service minded, enthusiastic, energetic, highly motivated self-starter with a professional and approachable style

• Demonstrates an understanding of The Rinks commitment to quality service, products, and entertainment

• Possess strong interpersonal and communication skills

• Thrives in a fast paced, dynamic environment and able to deal with a variety of individuals and personalities

Knowledge, Skills and Experience

Education - High School Diploma or Equivalent

Experience Required - 0-1 Year

This position is on-site.

TC2025