Customer Service Representative

2 weeks ago

Los Angeles, California, United States Statewide Enterprises, Inc. Full time $32,000 - $96,000 per year

We are seeking a professional and friendly Customer Service Representative to join our property management team. This role focuses on delivering exceptional customer service by handling phone inquiries and administrative tasks related to rent increases, tenant insurance, and compliance documentation.

Overview

  • Serve as the primary contact for resident inquiries by phone and email, responding promptly and professionally to maintenance requests, complaints, and general questions.

  • Track completion of rental increase postings, coordinate with Resident Managers, upload proof of service, and manage required documentation.

  • Submit rental increase documentation to the government or housing agencies in accordance with city or regional requirements.

  • Maintain and update resident files, including insurance verification, lease data, and contact information.

  • Prepare and submit required reports to the city or housing authorities to ensure compliance with applicable regulations.

  • Coordinate with Regional Managers, site teams, and other departments to resolve resident matters and maintain accurate communication.

  • Maintain confidentiality and professionalism in all communications and record-keeping.

  • Provide general administrative support, including data entry and document organization.

Qualifications

  • 1–2 years of experience in property management, tenant services, or administrative customer service.

  • Strong written and verbal communication skills with a customer-first mindset.

  • Excellent organizational skills with attention to detail and follow-through.

  • Proficiency in Microsoft Office (Excel, Word, Outlook).

  • Experience with property management software (Yardi, AppFolio, or similar) preferred.

  • Ability to prioritize multiple tasks in a fast-paced environment.

  • Professional demeanor, positive attitude, and a team-oriented work ethic.

Statewide Enterprises Inc. is an Equal Opportunity Employer. We do not discriminate based on any protected characteristic.

Job Type: Full-time

Pay: $ $23.00 per hour

Expected hours: 40 per week

Work Location: In person

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