Current jobs related to Studio Host- East Cobb - Smyrna, Georgia - Faced The Facial Studio

3 weeks ago

Smyrna, Georgia, United States Faced The Facial Studio Full time

Through its team of professional estheticians, Faced The Facial Studio provides its clients customized facials using clean, effective product lines. A tailored and educational client approach, convenient and luxurious retail location, extended operating hours, accessible prices without add-on service fees, monthly membership options, and an easy-to-use online booking system help ensure Faced's custom facials become part of its clients' monthly skincare routine. Additionally, Faced offers a curated offering of skincare products to continue to enhance our client's skincare routine at home.

Faced has 4 locations - Westside Provisions District, Morningside Village, Buckhead Village, and Avenue East Cobb.

Avenue East Cobb operates 7 days a week:

Monday: 9:00AM - 6:00PM

Tuesday-Friday: 9:00AM - 8:00PM

Saturday-Sunday: 9:00AM - 5:00PM

Position Overview:

As a Studio Host, your work is fundamental to Faced's overall goal of giving clients an experience that leads them to return time after time. You are responsible for ensuring a welcoming, efficient, and client-centric booking, check-in, and check-out process, as well as supporting the esthetics team and Studio Management with client follow-up and administrative assistance. Furthermore, you are responsible for enthusiastically educating clients about Faced's services, memberships, and skincare products.
Reports To: Studio Director

Primary Duties:

Learns and enthusiastically shares the FACED story, services, memberships, gift cards, and retail offerings with clients, leading to rebookings, membership and product sales
Exemplifies hospitality
Proactively looks for opportunities to exceed clients' expectations
Proactive outreach to book appointments
Answers the studio phone and messaging system to schedule appointments, answer client questions, and provide general information
Leads client check-in and check-out processes, including educating about the brand, products, and next steps
Addresses clients by name and seeks to build a warm professional relationship with them
Seeks client feedback and funnels it to the appropriate party
Works with the esthetics staff to ensure timeliness of appointments
Works with management and the esthetics team to resolve any issues decisively and effectively.
Learns and fully utilizes the point-of-sale system to ensure seamless booking, check-in, and check-out process. Adds client notes to ensure clear communication across the team.
Follow up with clients to generate return visits and assist with scheduling, product needs, etc.

Studio Operations

Job Qualifications:

Schedule

Bistro Server