Service Technician

2 weeks ago

Des Plaines, Illinois, United States Elite Gaming LLC Full time $60,000 - $100,000 per year

Benefits:

  • 401(k) matching
  • Bonus based on performance
  • Company car
  • Dental insurance
  • Health insurance
  • Paid time off

Job Title: Service Technician

Location: Illinois

Employment Type: Full-time, On-site

As a service technician you will travel to location serviced by Elite Gaming LLC and service video gaming terminals as well as redemption terminals.

Requirements:

  • 21 years or older

  • High School diploma or GED equivalent

  • Valid drivers license

  • Terminal handlers license or willingness to submit an application for one(please note there is an extensive background check to receive a license) which we will assist in.

Pay range varies based on experience and qualifications

A Route Gaming Slot Machine Technician is responsible for maintaining, repairing, and ensuring the smooth operation of slot machines and other gaming devices across multiple locations. Their duties often include:

  • Maintenance and Repairs:
  • Troubleshooting and fixing technical issues in slot machines.
  • Performing routine maintenance to ensure optimal machine performance.

  • Replacing or repairing defective parts, such as circuit boards, displays, or mechanical components.

  • Installation and Configuration:

  • Installing new slot machines and ensuring they are set up according to gaming regulations.
  • Configuring and updating software or firmware on machines.

  • Calibrating machines for accurate payouts and gameplay.

  • Compliance with Gaming Regulations:

  • Ensuring all slot machines meet local and state gaming regulations.

  • Recording and reporting machine repairs and maintenance as required by gaming authorities.

  • Security and Safety:

  • Ensuring slot machines are secure from tampering or fraud.
  • Verifying that machines are locked and properly secured after maintenance or service.

  • Handling sensitive materials, such as chips and keys, in a secure manner.

  • Customer Service:

  • Assisting venue staff and patrons with technical issues related to slot machines.
  • Answering questions and explaining how the machines work when needed.

  • Providing support during peak times to minimize downtime.

  • Inventory and Parts Management:

  • Keeping an inventory of parts and supplies needed for slot machine repair and maintenance.

  • Ordering new parts and tools as necessary to prevent delays in repairs.

  • Documentation:

  • Keeping accurate records of machine installations, repairs, and maintenance schedules.

  • Documenting any incidents or technical issues for future reference and regulatory audits.

  • Travel Between Locations:

  • Frequently traveling to various venues on the route to service and maintain machines.

  • Managing a schedule to ensure all assigned locations receive regular attention.

  • Team Collaboration:

  • Working with other technicians, management, and venue staff to resolve issues.

  • Participating in team meetings and providing updates on the status of machines.

  • Emergency Support:

  • Responding to emergency service requests for machine breakdowns or major technical problems.
  • Being on call to handle urgent repairs, especially during casino peak hours.

These responsibilities require a combination of technical skills, regulatory knowledge, and customer service abilities.

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