Customer Service Representative
2 weeks ago
We're Hiring – Customer Service Representative (Onsite)
We are currently looking for a
Customer Service Representative
to join our team on a
1-year contract
.
Location:
North Canton, OH 44720
Job Type:
Contract (W2 – No Benefits)
Pay Rate:
$20/hour
Work Mode:
100% Onsite
Shift Options (Mon–Fri):
• 8:00 AM – 4:30 PM
• 10:00 AM – 6:30 PM
• 11:30 AM – 8:00 PM
• 2:30 PM – 11:00 PM
• 5:30 PM – 1:00 AM
(Overtime available and may be mandatory based on business needs)
Qualifications:
• Customer service experience
• Reliable and dependable
• Strong communication skills (verbal & written)
• Ability to understand business efficiency and logic
• Microsoft Word & Excel proficiency
• Ability to learn new systems/software quickly
• Associate's degree preferred
• Experience in customer service, banking, call center, field service, or high-volume scheduling required
Key Responsibilities:
• Monitor real-time Call Management System to meet SLA targets
• Schedule and assign Customer Service Engineers (CSEs) efficiently
• Review call lists and prioritize urgency
• Communicate with customers regarding ETA, updates, and escalations
• Support Field Technicians via phone and email
• Escalate urgent service and operational issues to management
• Assist in training new team members
• Participate in conference calls as required
Training Details:
• 2 weeks of paid training
• Week 1: 8:00 AM – 4:30 PM
• Week 2: Mirrors assigned long-term shift
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