Hotel Guest Service Representative: Weekends 3pm to 11PM

2 weeks ago

Concord, New Hampshire, United States Best Western Concord Inn & Suites Full time

Position: Guest Service Representative / Front Desk

Shift: 3pm to 11pm on Saturdays and Sundays.

Hours: 15 to 25 hours per week

Reports To: Desk Supervisor, AGM, GM

Position Summary:

  • To Welcome guests and Sell guest rooms.
  • To have a complete understanding of front office procedures and organizational structure of the hotel.
  • To be an exceptional first point of contact for all guests, whether on the phone or upon arrival at the hotel.

The following list is not exhaustive and may be supplemented as necessary

  • Follow the JHM Mission statement and maintain a positive attitude.
  • Neat, clean, well groomed appearance. Appropriate uniform and name tag.
  • Complete knowledge of reservation system. Knowledge of brand programs.
  • Works in an efficient manner. Completes tasks, job duties, special projects and assignments in a timely manner.
  • Responsible for processing transactions accurately and balancing cash draw. Completing daily transaction reports.
  • Handle all incoming calls professionally. Correctly and consistently apply Sales Training methods.
  • Handle all room and rate changes within hotel specific guidelines and guest needs.
  • Check all VIP reservations and make notes of any special requirements.
  • Coordinate room status with Housekeeping Department.
  • Communicate effectively with management, front desk team and other departments.
  • Maintain clean and safe work areas.
  • Works well as a team member.
  • Provide information to guests about hotel services, facilities, other amenities and the local area.
  • Communicates effectively with guests to understand their wants and needs, accommodates appropriately with urgency.
  • Represent JHM in a positive and beneficial way when making contacts within the community.
  • Follows company policies and procedures. Involved in company community projects.
  • Sweeping & Mopping, Cleaning of lobby and desk
  • Laundry (folding towels)
  • Setting up and preparing hot continental breakfast

Specific Job Physical Requirements:

  • Must be able to walk/stand a total of 8 hours in a day.
  • Must be able to lift 35-50 lbs

Specific Job Knowledge, Skills and Ability

  • Communications skills required both written and oral
  • General knowledge and experience with computers
  • Customer service skills and experience
  • Brand Training required and provided

Schedule Requirements

  • Must be available to work nights, weekends and holidays.
  • Must be reliable to work as scheduled with minimal schedule change requests

Job Type: Part-time

Pay: From $15.00 per hour

Benefits:

  • Employee discount

Education:

  • High school or equivalent (Preferred)

Experience:

  • Customer Service: 1 year (Preferred)
  • Hotel Front Desk: 1 year (Preferred)

Shift availability:

  • Night Shift (Required)

Work Location: In person

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