Customer Success Coordinator

Job Description

We are growing and looking for a Client Success Coordinator who is skilled and passionate about the aesthetic industry. L&P Aesthetics has established one of the best reputations in facial rejuvenation across the Bay Area. The ideal candidate is looking for a long-term career path that includes opportunities for advancement to provide elective care in a fun and supportive environment.

As a company we know our employees are our most valuable asset. Our cultural values radiate in all we do. Our team is composed of talented & experienced providers who are passionate about the industry and treating patients with natural results.

Location

Palo Alto and Los Gatos

Job Summary

The Client Service Coordinator (CSC) will engage in high volume phone inquiries and face-to-face interactions with potential and/or current patients from initial inquiry to follow-up. The CSC will also be responsible for administrative tasks and office coordination, as needed by the practice manager. The CSC will be responsible for managing patient inquiries, including scheduling of consultations and subsequent follow-ups. As a part of this process, the CSC will educate patients on proposed treatment care plans, including payment options. In addition, this position will be responsible for keeping track of many details including patient scheduling of multiple providers and patient payments of treatments and products. The CSC will work in conjunction with the physician(s) and practice manager in establishing and achieving agreed upon goals. Clinic hours vary and are between 7:00am and 7:00pm Monday through Friday including weekends.

Qualifications

• One to two years of sales experience preferred
• Ability to multi-task and remaining calm under pressure is essential
• Proven track record in meeting and/or exceeding goals
• Proven track record for working as part of a highly collaborative patient management team
• Team player with a positive, enthusiastic attitude
• Coachable
• Superior written and verbal communication skills
• The ability to listen effectively and understand patient needs
• Excellent interpersonal skills and is energetic, reliable and flexible
• Strong attention to detail, ability to multi-task and very organized
• Ability to provide friendly, timely service to all patients with questions or concerns
• Highly computer literate including proficiency in the use of Google Suite and Microsoft Office applications including Word and Excel
• Position requires a professional demeanor and appearance at all times
• PatientNow experience is a plus
• Experience in aesthetics/health and wellness is also a plus

Responsibilities

• Answer new patient email/text leads, existing client emails, and website inquiries for bookings and sales.
• Book clients and handle transactions using medical software program.
• Have knowledge of all procedures offered and be able to answer client questions accordingly.
• Review and ensure full schedules for MDs, PAs, NPs, RNs, LVNs and estheticians. Fill in cancellation spots/maximizing the schedule.
• Retain patients by recommending other services such as non-surgical treatments, skin care consultation or laser services.
• Provide administrative support to practice managers and physicians.
• Maintain complete confidentiality in all guest matters in accordance with company policy
• Attend seminars to keep informed and updated in plastic surgery and med spa services

Bonus, benefits package: medical, dental, 401(k), PTO plus paid holidays, annual CME budget. Generous employee discounts, and an excellent work environment.

Note
: All duties and responsibilities stated are essential job functions. Staff members may be required to perform additional job-related duties as assigned by management.

​L&P Aesthetics continues to follow ​all ​CA ​state public health orders and policies​ regarding COVID-19​.​ All potential employees are required to show proof of COVID-19 vaccination upon an offer of employment unless a​n individual qualifies for a​ Religious or Medical​ exemption. ​​Employees who have approved exemptions must follow additional protocols where required, such as ​scheduled COVID-19 testing​ ​or other requirements​​ in accordance with CDC or state and local public health government orders.​

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Job Type: Full-time

Pay: $ $28.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Work Location: In person