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Patient Access Team Lead

3 weeks ago

Melbourne, Florida, United States Health First Full time

Job Requirements

POSITION SUMMARY

The Patient Access Team Lead is responsible for serving as the subject matter expert in assisting both

internal and external customers with account and payer specific related items. This position entail being

analytical and having the ability to strategically recommend solutions to trending issues. The Patient

Access Team Lead must possess the mindset to independently solve problems and lead the team.

PRIMARY ACCOUNTABILITIES

  1. Coordinate and manage department's schedule and daily operations to ensure appropriate

coverage in the absence of the supervisor/manager.

  1. Serve as second level for problem resolution with internal and external customers to achieve

optimal results.

  1. Apply logic and critical thinking to identify solutions to complex problems, recognizes trends and

escalates to management.

  1. Oversee and/or monitor accounts to ensure accurate information is obtained by each Registrar

and educate as needed

  1. Demonstrate advanced knowledge of Patient Access operations. Proficient in all systems used

and serve as a SME (Subject Matter Expert) to assist associates in all Patient Access

environments

  1. Proactively participates in activities that improve department operations and/or support to the

department for quality improvements

  1. Actively participate and assists the supervisor/manager in the selection and retention of

associates

  1. Serve as a role model. Encourage associate growth and development through mentorship and

assist with orientation and training of new associates

  1. Effectively and positively handles internal and external communication including face-to-face

interactions, telephone call, and e-mails.

  1. Communicate department, staff, and equipment needs and concerns to supervisor/manager

  2. Demonstrate Lean concepts in daily activities and assist with implementation of department based

performance improvement activities resulting in improved operations and patient care outcomes.

  1. Ensure compliance with state and federal laws regarding all aspect of role

Work Experience

MINIMUM QUALIFICATIONS

  • Education: High School diploma or GED
  • Licensure: None Required
  • Certification: CPR Certification (*American Heart Association HeartSaver CPR/AED Certification)
  • Work Experience: One year experience in the Patient Service Specialist role or 3-5 years of

healthcare environment experience

  • Knowledge/Skills/Abilities:

o Excellent communication/interpersonal skills and professional presence

o Working knowledge of Microsoft Office-Outlook, Word, Excel

o Ability to work autonomously with minimal supervision

o Ability to apply logic and common sense to identify issues related to work performed

o Strong analytical and critical thinking skills

o Ability to maintain composure in stressful work environment

o Ability to prioritize and organize to maximize quality, value, and service

o Ability to multitask and adapt to a potentially rapid changing environment or work process

o Excellent teamwork and collaboration skills

o Successfully completes all required training programs, in-services, and annual competency

validation within designated time frames

PREFERRED QUALIFICATIONS

  • Education: Bachelor's degree
  • Licensure: N/A
  • Certification: N/A
  • Work Experience: 2-3 years office supervisory experience
  • Knowledge/Skills/Abilities:

o General knowledge of healthcare terminology

o Experience working in multiple computer systems simultaneously

  • o Strong organizational skills

Benefits

ABOUT HEALTH FIRST

At Health First, diversity and inclusion are essential for our continued growth and evolution. Working together, we strive to build and nurture a culture that recognizes, encourages, and respects the diverse voices of our associates. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more collaborative work environment that delivers better results. As an organization, it fuels our innovation and connects us closer to our associates, customers, and the communities we serve.

Schedule : Full-Time

Shift Times : evenings

Paygrade : PG-27