Front Desk Agent/Guest Service

4 days ago

Pittsburgh, Pennsylvania, United States DoubleTree Green Tree Full time


Full-time

Description

The Doubletree by Hilton Pittsburgh - Green Tree is currently hiring for the position of Front Desk Agent/Guest Service. Qualified candidates should be dedicated, and self-motivated and willing to work together to maintain the company's high standards of customer service. If you would like to be a part of an environment where teamwork is emphasized, and individual excellence is encouraged then this is the place for you. Doubletree by Hilton Pittsburgh - Green Tree associates enjoy a dynamic and exciting work environment, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out.   
Duties for this position include:

  • Greeting and checking in guests.
  • Answering phones and directing calls.
  • Facilitating solutions to guest problems.
  • Assisting guests with reservations.
  • Being the guest's initial experience with the hotel and setting the stage for the rest of the stay.

Work Location: In person 

Job Type: Full-time 

Salary: From $15.00 per hour    Benefits:

  • 401(k) matching
  • Dental Insurance
  • Vision Insurance
  • Health insurance
  • Life insurance
  • Employee Discount
  • Paid time off

The DoubleTree Green Tree offers participation in the Hilton Employee discount program that offers heavily discounted rates to employee and family/friends at the Hilton Family of hotels.

Schedule:

  • 8 hour shift
  • Day shift
  • Evening shift
  • Weekend shift
  • Holidays

Requirements

 · Previous Hilton and OnQ operating system experience is a PLUS.

· Checks guests in and out of the hotel.

· Manage guest requests and delegate tasks accordingly with other departments.

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