Insurance Operations Associate

Be Here. Be Great.
Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.

ABA Insurance Services Inc., a division of Great American, has been a long-term, stable source of insurance for banks since 1987. The bank program is a market-leading insurance solution for financial institutions, recognized for its underwriting and claims expertise, and endorsed by the American Bankers Association and 36 state bankers' associations.

ABA Insurance Services is searching for an Insurance Operations Associate to join our team. This job offers a hybrid work opportunity for individuals who are in the Shaker Heights, OH area. We are also open to remote employees for individuals located outside of Shaker Heights, OH.

Essential Job Functions And Responsibilities

• Performs a variety of routine to moderately complex policy administration tasks in support of the business within established production and quality guidelines. Tasks may include:

• Reviews instructions from agent, underwriter, insured, broker, etc. to understand/determine what is needed to provide quotes, issuances, renewals, endorsements, etc.

• Enters rate, premium and/or policy information into appropriate systems for policy updates/issuance.
• Maintains file accuracy and completeness.
• Orders, prepares and/or updates reports (i.e., motor vehicle reports, loss reports, financial reports, loss run requests, etc.) and/or legal notices (i.e., Notice of Cancellation, non-renewal notice, motor vehicle/motor carrier filings, etc.).
• Sets up and clears submissions.
• Researches and resolves and/or corrects errors and/or issues.
• Prepares, assembles and/or issues policy/endorsements and associated documentation.

• Researches and reconciles premium/billing accounting discrepancies. Responds to premium/billing questions.

• Utilizes computerized systems for research, tracking, information gathering and/or troubleshooting (i.e., Excel/Word programs, legacy systems, internal systems, third party vendor delivered systems, etc.).

• Shares and/or conveys routine information via telephone, e-mail, fax, regular mail or in person to underwriters, agents, brokers, reinsurers and/or insureds maintaining a professional demeanor in all situations.
• May act as a liaison with other departments and facilitate interdepartmental communication.
• May perform other tasks including support, photocopying, imaging, mail, data entry, and/or supply functions.
• Demonstrates working knowledge of policies and procedures, as well as the business (including products, coverages, etc.) and organization. Complies with company and regulatory guidelines.
• Performs other duties as assigned.

Job Requirements
Education: High School Diploma or equivalent.

Experience: Generally, 0 to 2 years of related experience.

Business Unit
ABA Insurance Services

Benefits
Compensation varies by role, position level, and location. Individual pay is influenced by skills, education, training, certifications, experience, and the role's scope and complexity, along with business needs.

We offer a competitive Total Rewards package, including medical, dental, and vision plans starting on day one, PTO, paid holidays, commuter benefits, an employee stock purchase plan, education reimbursement, paid parental leave/adoption assistance, and a 401(k) plan with company match. These benefits are available to eligible full-time and part-time employees.

Your recruiter can provide more details about our total rewards and specific compensation ranges during the hiring process.