Branch Manager

CERTEX USA is seeking an experienced and dynamic Branch Manager to lead our team, oversee daily operations, and drive business growth in our Houston, TX location. 

Position Overview

The Branch Manager is responsible for ensuring the efficient functioning of the branch, driving sales, managing operations, and fostering a team-oriented environment. This position plays a critical role in leading the branch toward achieving its financial and operational goals.

Key Responsibilities/Essential Duties

• Provides strategic leadership to the branch, directing and coordinating all activities
• Manage all aspects of branch administration, including financial management, budgeting and reporting
• Develop and execute operational plans to achieve sales targets, profit margins and overall business objectives.
• Understand and manage operation performance to Key Performance Indicators targets and actual results
• Manage the sales team, guiding and motivating them to reach and exceed sales targets while maintaining exceptional customer service
• Oversee inventory control, ensuring appropriate stock levels and efficient supply chain management
• Managing & updating our quality control process system ISO9001
• Reviews orders received to ensure customer needs are met, following through on commitments of delivery of product or information required, and proper communication of information to customers and employees who are fulfilling the order
• Meet with key customers on a regular basis to ensure that they are satisfied with our performance, to strengthen our relationship, and to develop strategies to ensure their future business
• Take ownership of all customer concerns and complaints, addressing them promptly and ensuring that the customer is satisfied with the final resolution
• Conduct monthly meetings with branch management team to ensure that everyone is working together to meet or exceed branch and company goals
• Ensure that the branch facility is safe, clean, well-maintained, and meets industry standards, safety standards and company policies
• Ensure that every member of the branch team receives the proper safety training and equipment applicable to their position
• Develop and foster a culture of teamwork and trust
• Responsible for hiring retention, performance reviews, training and development, coaching and corrective action

Required Skills/Abilities

• Strong leadership and managerial skills, with the ability to motivate and guide a team
• Must have basic knowledge of sales techniques, market trends, inventory management and business strategies within the industry
• Proficiency in financial management, budgeting, and reporting
• Must possess the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Highly analytical, results-oriented, ability to multi-task, negotiate, and work in a fast-paced environment.
• Excellent written and oral communication skills. Good interpersonal ski

Other Requirements

• Pass pre-employment drug and alcohol screen and criminal background check
• Be able to provide valid documentation to provide proof of citizenship in accordance with I-9 document
• Display a professional and courteous attitude
• Willing to travel to various work sites as required
• Willing to work overtime, nights and weekends when necessary
• Strictly adhere to safety requirements and procedures and comply with the Company's "Stop Work" policy
• Wear personal protective equipment (PPE) in designation operations and production areas as directed
• Have the willingness to work in a team environment and assist co-workers and Supervisor with other duties as required

Education and Experience

• A high school diploma, Associates Degree or technical college training program preferred
• Minimum 2 years of experience managing business operations and supervising a team
• 5+ years in rigging, mining, manufacturing or construction industry required
• Experience managing budgets and P&L
• Experience implementing safety policies and procedures with in-depth knowledge of safety standards and regulatory compliance within the rigging and wire rope sector is preferred

Working Conditions, Hours, Travel

• Most work is performed in an office/warehouse environment. This role routinely uses standard office equipment such as computers, phones, copiers, and filing cabinets.
• This is a full-time position. The standard hours of work are Monday through Friday, 40 hours per week.
• Travel to visit customers within in region as well as occasional travel for meetings or training outside the region is expected for this position.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer and must be able to stand or walk for extended periods while moving through the fabrication/production areas
• Must be able to lift up to 15-30 pounds at times during inventory checks or walkthroughs
• Must be able to access and Company facilities including use of stairs when required
• May occasionally need to bend or kneel to inspect machinery, materials or workstations
• May occasionally need to push or pull carts, equipment, or materials, depending on the site's layout
• Frequent use of hands and fingers for working with repetitive movements when working on computer or using small devices in the office and shop floor
• Clear and color vision is needed for reading reports, inspecting machinery, and overseeing operations, identifying potential hazards and reading color-coded safety signs, or inspecting products and materials
• Must be able to hear alarms, machinery, or workers communicating in noisy environments
• Must be able to clearly communicate with team members and workers on the floor, possibly using radios or other communication devices
• Must be able to tolerate working in environments that may be hot, cold, or humid with possible exposure to dust or fumes
• Ability to wear proper PPE (steel toed shoes, safety glasses, hearing protection, etc.) as required by environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Compensation and Benefits:

• Bonus Opportunities
• Monthly Profit-Sharing Opportunity
• Vacation and Sick Leave
• 9 Holidays and 1 Floating Holiday
• 401k with 401k Match
• Medical, Dental, Vision, Life, Voluntary Life, Long and Short-Term Disability, Hospitalization, Critical Illness, Accident and Pet Insurance

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

E-Verify

CERTEX USA, LLC, is an Equal Oppourtunity Employer and will make all employment-related decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. CERTEX utilizes E-Verify.