Crisis Support Specialist

Job Details
Level:    Experienced
Job Location:    Chicago, IL
Position Type:    Full Time
Education Level:    4 Year Degree
Salary Range:    $ $ Salary/year
Job Category:    Nonprofit - Social Services

Career Opportunity

We are looking for a full-time Crisis Support Specialist to join our Chicago, IL NYAP team This role will be for our Center for Family Engagement and Well-Being program.

Position Summary

The Crisis Support Specialist works to make a meaningful difference in the lives of families served by the National Youth Advocate Program. This position is responsible for taking after hours calls from the answering service to provide support, answer questions, address comments and/or concerns and respond with the appropriate actions

 

Working At NYAP

• NYAP's commitment to doing what is best for children, youth and their families is a core value and one that we look for in our newest team members.
• Excellent training and continuing education and development opportunities offered on topics such as: PCIT, NMT, TF-CBT, BFST, CSAYC, TBRI, FFT and many, many more
• Student Loan Repayment assistance, up to $1,200 per year
• Medical, Dental, and Vision insurance for you and your family
• 22 Days Off Each Year 
• Plus 11 Paid Holidays Per Year
• Competitive salaries and benefits including a 401(k)
• Tuition Assistance
• Work Anniversary Trips
• Peace leave
• Parental leave
• Flexible schedule 
• Mileage Reimbursement 

RESPONSIBILITIES

The Crisis Support Specialist will perform duties including, but not limited to:

• Perform all work in a manner consistent with the National Youth Advocate Program's mission, values, and philosophies.
• Handle after-hours inbound calls from the answering service.
• Gather information for incident reports from foster parents, write incident reports, and make appropriate notifications to custodial agencies.
• Assess service recipient and community partner needs.
• Provide telephone support to callers. Notify on-call staff of incidents that require regional intervention.
• Manage afterhours placement referrals received while on shift. Consult with regional staff as needed to identify appropriate matches for youth referred. Coordinate with custodial agencies, foster parents, and the region to make placements. Complete all placement paperwork. Assist with locating afterhours emergency respite as needed.
• Assist foster parents to de-escalate crisis situations. Document all interventions and behavioral health services provided via phone.
• Log data regarding afterhours calls and placement requests. Assist with completion of required documentation for placements made during the day. Provide follow up communication to regions.
• Notify Service Reception that a placement notifies service reception team if a placement need continues into the next business day
• Notify the referral source of the outcome of the referral.
• Complete Medicaid documentation when applicable.
• Performs other duties as requested.

MINIMUM QUALIFICATIONS

• Bachelor's degree from an accredited school in human services, social work, or behavioral/social sciences.
• 1 year of experience in youth services, preferably with direct experience in child welfare, or foster care; preferred.
• Must have the ability to be and stay alert after-hours; have excellent listening and speaking skills.
• Proficient use of desktop and laptop computers, smart phones and tablets, printers, fax machines and photocopiers as well as software including word processing, spreadsheet, and database programs

Ready to make an impact? We'd love to hear from you Apply today and join our team

Benefits listed are for eligible employees as outlined by our benefit policy.

NYAP also requires all of our employees, regardless of your title/position, to hold and maintain automobile liability insurance coverage of $100,000/$300,000.  Please contact our HR department with questions, or

The person in this position needs to follow a team concept and support both agency goals and co-workers. Employees must be able to effectively work with and be respectful and sensitive to persons from various cultures, socioeconomic, ethnic, religious, and racial backgrounds.

An Equal Opportunity Employer, including disability/veterans.

Who we are

Who We Are:

National Youth Advocate Program has been serving communities and clients since 1978 and we continue to grow each year. Our growth allows us to expand and develop new and innovative programs to meet the ever-changing needs of those we serve.  We offer unique and personalized services for families and individuals in four areas: Prevention/Intervention, Positive Youth Development, Out-of-Home-Placement and Reunification/Permanency.

If YOU can envision it; WE can DO it The possibilities are endless 

We know you are compassionate and dedicated to serving your clients and communities and NYAP is dedicated to providing support to those who join our team We look for individuals that are ready to make a direct impact and are excited to be an instrument in supporting the needs of our children, youth and families.

---