Service Advisor

2 weeks ago

Burlington, Washington, United States Honda Of Burlington Full time

SERVICE ADVISOR

Generous Pay Plan + Great Benefits

Honda of Burlington, part of the Nelson Family Automotive Group, is looking for the right candidate to join our growing team of talented Service Advisors. We are seeking a candidate with experience as a service advisor and a track record of exceptional customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and service technicians. Must be a team player who works well in a fast-paced environment. A successful candidate must possess talent, drive, energy, character, strong communication skills and a positive attitude.

As a family-owned and operated business, we believe culture makes a difference and we strive to build lasting relationships with our employees, customers, and the community.

We offer a very competitive compensation and benefits package including:

  • Generous pay plan
  • Medical, Dental, Vision, and Life insurance and supplemental coverage
  • 401(k) Plan with matching contribution
  • Paid vacation, sick leave, and holidays
  • Career advancement opportunities

RESPONSIBILITIES

  • Greet service department customers promptly and courteouslyattitude is everything
  • Listen to customers and clearly translate repair needs to service technicians
  • Provide accurate repair and maintenance estimates
  • Adhere to policies on vehicle care and operation
  • Follow up on each repair and keep customers informed of progress
  • Offer additional services using low pressure, high integrity methods
  • Inspect repair quality and ensure all work is complete
  • Notify customers when vehicles are ready for pick up
  • Review and explain repairs and associated costs with customers
  • Handle minor customer concerns and complaints
  • Keep Service Manager informed of any issues
  • Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

QUALIFICATIONS

  • Previous Service Advisor experience preferred
  • High School Diploma or equivalent
  • Available Monday through Saturday 8:00 a.m. to 5:00 p.m.
  • Willing to work overtime or to come to work early if needed
  • Current Drivers License and clean driving record
  • Must meet our motor vehicle report standards and pass criminal background check
  • Bi-Lingual a plus

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