Assistant Manager Medical Practice

Assistant Manager Medical Practice - Primary Care (Kingston, NY)

Full-time, 40 hours: Monday - Friday, 8:00 - 5:30 pm, hours vary

Summary:

The Assistant Practice Manager is responsible for providing leadership, management, and oversight to their assigned medical practice. The Assistant Practice Manager works with the providers and staff to optimize patient flow/processes, reduce errors, and improve access to service and the patient experience. In addition, the Assistant Practice Manager will support the clinical staff's ability to provide safe, efficient, and patient-centered care. The Assistant Practice Manager is responsible for managing and meeting key performance indicators related to growth, practice operations, patient access/experience, quality, and finance. 

Responsibilities:

1. Manages the day to day operations of the medical practice including oversight of clerical support staff and clinical support staff.
2. Assists in the development and implementation of short-term and long-term goals in conjunction with leadership to grow the business and increase market share based on Nuvance Health mission, vision, and values. 
3. Measures, reviews, and meets key performance indicators (KPIs).
4. Manages and reviews provider scheduling templates, hours/days of service, no-show rates, and cancellations to ensure appropriate patient access to service based on health system standards.
5. Manages and monitors staffing levels to established system benchmarks, participate in staff hiring process, SBAR development, staff orientation, performance reviews and any disciplinary action.
6. Responsible for hiring, discipline, grievance management, performance evaluations, feedback and coaching to achieve optimal team performance with input from Practice Manager, Human Resources.
7. Proactively solves problems, administrative issues, or patient complaints in a timely and effective manner. 
8. Train and educate staff to ensure compliance with health system policies and procedure, compliance program and any federal/state regulations.
9. Ensures that all front-end processes are clear and well-executed to support a positive patient experience as well as efficient and accurate billing.
10. Holds monthly meeting with providers and non-provider staff and communicates any practice or health system changes and solicits feedback from the team members.
11. In conjunction with the Practice Manager meets with providers monthly to review provider dashboard results including profit and loss statements and practice variances. Works collaboratively with Physician Leads and Practice Manager to develop action plans for meeting or exceeding KPIs and communicates these actions plans to clinicians.
12. In conjunction with Practice Manager and Medical Practice Leadership, identifies any capital needs and reviews operating budget and ensures that budgets are met.
13. Manages and maintains medical practice physical plant, equipment, and inventory control. 
14. Provides oversite of patient registration, check in, point of service collections and correction of practice management system entry errors in coordination with Revenue Cycle department. 
15. Provides guidance and assistance with scheduling new provider interviews, on-boarding, and any health plan credentialing activities.
16. Maintain and Model Nuvance Health Foundational Values (Personal, Imaginative, Agile, Connected).
17. Performs other duties as required.

Requirements:

• Associate degree required or equivalent experience. Bachelor's degree preferred
• 2 years supervisory experience in medical practice management preferred.
• Strong interpersonal, telephone and computer skills (Microsoft Word, Excel, Outlook, PowerPoint required).
• Working knowledge of practice management and electronic medical record software systems (Soarian/Cerner preferred).
• Strong knowledge of ICD-10, CPT & HCPCS coding required.
• Excellent written and verbal communications skills.
• Ability to travel within Nuvance Health system locations.

Working Conditions:

Manual: Some manual skills/motor coord & finger dexterity

Occupational: Little or no potential for occupational risk

Physical Effort: Medium to Heavy effort. May exert up to 35 lbs. force

Physical Environment: Generally pleasant working conditions

Exempt: Yes

Salary Range: $ $53.45 Hourly, commensurate with experience